Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,85,575 published WFHI Reviews.

2,89,278 of 3,85,575 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,656 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support timing toh acha hai, par kaam ke hours se match nahi karta

    Mujhe lagta hai ki support aur communication ka timing accha hai aur main appreciate karta hoon ki help jaldi mil jati hai jab contact karte hain. Problem ye thin ke mera work schedule thoda late hota hai raat ko, aur WFHI support team ke hours uske saath perfectly sync nahi the. Ek baar mujhe help chahiye thi late evening mein, par telephonic support use kar pana mushkil tha kyunki woh time tak available nahi the. Dusri taraf, jo communication channels hain wo easily accessible hain aur responses generally helpful milte hain. Software updates ka process smooth tha, aur training ke dauran communication consistently formal tha, jo mujhe pasand aaya. Lekin phir bhi, agar support hours ko thoda flexible banaya jaye toh main use aur effectively kar paunga. Mere liye ye thoda problem hota hai ki jab zarurat ho tab support available na ho. Is wajah se main 5 star toh dunga, magar ek choti si improvement ki zarurat hai support hours mein.

    Hemant VaidyaKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Good fit for my work hours, but support could start earlier

    I’ve been using WFHI’s support during my usual work hours and overall, it suits me quite well. The telephonic support team is available and helpful during my daytime hours, which matches when I most need assistance with the dialer and database features. They usually guide me step-by-step and ensure that my queries about the software and training are addressed thoroughly. My only small reservation is that sometimes, in the early mornings or late evenings when I try to get a quick clarification, the support isn’t reachable or is slow to respond. It would be great to have a bit more extended availability or priority assistance during these times because my workday sometimes starts early or stretches late. Aside from that, the sign-up and payment process went smoothly without confusion. I feel comfortable continuing with this setup since the overall alignment with my working schedule is good, barring that slight gap in out-of-hours support.

    Preeti MitraLakshadweep, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Setup expected to be mostly one-off, turned out well

    I assumed the setup with WFHI would involve a lot of back-and-forth adjustments over time, but surprisingly, most of the setup was largely a one-time effort. Once I got the software installed and the initial training completed, I found I didn’t need to revisit the onboarding or configuration too much. The dialer and calling tools were ready to use quickly, which freed me from continuously tweaking settings. Support was there mostly during the onboarding phase; after that, interactions reduced significantly as the system ran smoothly on its own. This is a refreshing change from some other software where ongoing help is essential just to maintain daily tasks. Invoicing was straightforward too, with no hidden complications or surprises. I liked that payments were handled efficiently without recurring issues. While I appreciate the fact that I didn’t have to keep going back for modifications, I did expect a bit more ongoing guidance or check-ins simply to fine-tune my workflow. That didn’t quite happen, and while it’s mostly positive that the system simply worked after setup, some gentle follow-up might improve user confidence. Overall though, the experience was clearly better than I expected in the sense that it was mostly one-off and self-sustaining. WFHI’s software and training gave me exactly what I needed with minimal hassle going forward.

    Ishaan GeorgeJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support communication was disorganized from the start

    The support team’s steps were not arranged in a logical sequence, which created confusion throughout the onboarding. Instructions arrived in a jumble, often skipping crucial information about setting up the calling tools and database features properly. The dialer setup guidance came after I was expected to already be using it, which made early attempts frustrating and inefficient. Telephonic support was slow to respond, and each time I called, the representatives seemed unaware of the previous interaction, meaning I had to repeat myself multiple times. The onboarding flow lacked a clear roadmap, leaving me unsure which parts to handle before others. Even the invoicing and payment process wasn't clearly communicated upfront, which added to the frustration. I expected a stepwise, coherent system that enabled me to get going swiftly. Regrettably, the disorder in communication considerably delayed my ability to use the software effectively and left me quite dissatisfied.

    Puneet MehtaGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Labels mostly confusing, but support name was clear

    When I was using WFHI’s telephonic support and trying to navigate through their software, I found that a lot of the wording and labels they used were pretty confusing and not very user-friendly. For example, inside the database section, some fields had names that didn’t immediately make sense, and it required trial and error to figure out what they actually meant. Even the calling tools interface had some buttons with vague descriptions, which slowed down my workflow considerably. This made the training and onboarding process tougher, as I couldn’t focus on learning the tasks but was often puzzled by terminology. On the bright side, one thing that stood out positively was the way their support team was labeled in the software—clear and accessible, which made it easy for me to find help when I needed it. The telephonic support itself was patient and helpful, but I think improving the wording and labels throughout the software would make a huge difference and reduce confusion upfront. It felt like sometimes the developers were too accustomed to their own terms without considering the user perspective. Overall, a little more clarity in language would improve the experience significantly.

    Arnav DamleRajasthan, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Found what I needed but a couple things were missing

    I was able to locate the sections I needed fairly quickly during my first few days using the software. The categories and menus made basic navigation straightforward, which helped me set up the workflows I intended to follow. However, I found there was no direct guide for integrating the dialer with remote CRM tools outside the built-in database. This missing detail required some trial and error on my part. Also, although updates were automatic, it took me a bit longer than expected to understand which changes directly applied to my usage. Telephonic support was reachable without excessive wait times, which made it easier to clarify these points. The invoicing process itself was well laid out and simple to complete during sign-up, with clear confirmation messages. Overall, I had what I needed to start, but I think a few more examples or specific instructions for connecting external tools in one place would have made the onboarding smoother from the beginning. Still, the system worked as expected otherwise.

    Sanchita PatilArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support ne mujhe bahut zyada time barbaad karwaya

    Main samajh nahi pa rahi hoon ki aap log support system ko theek se kyu nahi chala pa rahe hain. Roz subah software open karti thi toh dialer mein ya call recording mein error aa jata tha, aur jab main support se baat karti, toh bar bar wait karna padta. Roz ka yahi drama chal raha tha, kabhi database sync nahi hota tha aur auto updates ke baad bhi buggy features the. Aap logon ko pata hona chahiye ki regular daily use mein jo problems aati hain, unka quick solution dena kitna zaroori hai. Lekin yahan kisi bhi call pe ya email pe jab tak response aata, tab tak main frustrated ho chuki hoti. Aapko apne telephonic support mein improvement karna hoga warna users ka bharosa uth jayega. Main chahti thi ki software smoothly chale, par aise har din alag problem face karke main thak gayi hoon.

    Ekta DamleKerala, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    frustrating experience tha, bas repeating calls hi lagte rahe

    Mujhe lagta hai ki support system mein thodi better coordination honi chahiye thi. Baar baar same baat batani padti thi, aur kabhi kabhi lagta tha ki mujhe repeat karna padega jise chhota issue bada ho raha hai. Waiting kaafi zyada tha, especially jab dialer ke issue ke face kar raha tha, aur support ne shayad mere problem ko samajhne mein thoda time liya. Mujhe pata hai ki complex queries time leti hain par phone pe wait karte karte patience chal jata hai. Training aur onboarding mein kuch achhi cheezein thi, par jab baar baar support ko samjhane mein waqt jata hai toh frustrate hona natural hai. Payment aur sign-up ka process simple tha, par jab technical help chahiye thi toh mujhe laga ki communication down hui hai thodi der ke liye. Mujhe yeh lagta hai ki thoda aur smooth banaya jaye support ko, warna ye experience aise hi frustrating ban sakta hai. Clarity aur promptness dono chahiye iss service ko improve karne ke liye aur main hope karti hoon unhone ye dhyan diya hoga aage se.

    Anuradha LalBihar, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Frustrated and let down by the support experience

    I was expecting reasonable and patient help when I reached out for assistance this time, especially since I was still getting used to the software's dialing features. However, the support interaction just fell flat. The pace was too rushed, and I didn’t feel my questions were really heard or addressed properly. It felt like I was being rushed along a script instead of receiving meaningful guidance. Honestly, I thought they would take more time to understand my setup issues and offer a tailored solution but it was quite the opposite. Considering I might need help again in the future, I'm worried it will be just as frustrating without improvements. The communication missed the mark and made me feel more stuck, which is not what I anticipated when signing up for WFHI. The automatic updates should have improved usability, but with this kind of support, troubleshooting becomes a trial instead of a relief. It’s disappointing when you expect a smooth process but end up feeling more confused and unsupported.

    Vasudha BhardwajNagaland, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Wait Time Was Noticeable but Support Was Fairly Helpful

    I didn’t find the telephonic support to be immediately responsive. The waiting period on calls was noticeable, and I had to repeat some information a few times, which added to the time taken. However, I don’t want to overstate this because the representatives did seem knowledgeable and willing to assist once on the call. Perhaps because of some internal processes, the connection didn’t feel as smooth as I might have hoped. While I was a bit frustrated initially by the delays, the overall guidance eventually helped me move forward. It just took a bit longer than expected. I appreciate that they didn’t hang up abruptly or rush me through solutions. So, in balance, the wait was the biggest downside in an otherwise decent support experience.

    Sushma ChakrabortyAndhra Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy