Privacy policy

Welcome to WorkFromHomeIndia (WFHI). We are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use and share personal information when you use our website, software and services (the “Service”). In this policy, “we,” “us” and “our” refer to WorkFromHomeIndia (WFHI).

1. Scope of this policy

This policy applies to everyone who uses our website, software and services. It covers information you give us through this website, and information you give us when you contact WFHI directly — for example by calling a WFHI support number or emailing us.

It does not apply to third-party websites or services reached through links on our platform. We are not responsible for their privacy practices, and we encourage you to read their policies separately.

2. Information we collect

When you make an enquiry

The enquiry form asks for your mobile number, your name, your email address, your city and the languages you speak. We also record the campaign parameters and referring page in the address you arrived on, and the plan you were looking at if you started from a plan.

When you submit a review

Published with your review:

• Your rating, your title and the text you wrote.
• The display name you chose, or “WFHI customer”.
• The state or union territory you select, if you select one. It is chosen from a fixed list; the form does not accept a typed location.
• The month and year of the experience, if you select them, shown as a month and year such as “August 2026”.
• The verification label and the publication date.

Kept private, and never published, shown, exported or linked:

• The phone number or email address you supply so the review can be verified. It is stored so that it cannot be read back from our records, together with a masked form such as 98******10 so a moderator can recognise it without reading it.
• Your order, invoice or account reference.
• Any file you attach as evidence.
• Your IP address and browser user-agent, also stored so they cannot be read back, used to apply rate limits and detect duplicates.

Your review text is scanned automatically before it is stored, and anything resembling a phone number, email address, order reference, link or long identifier is removed from it.

When you mark a review helpful or report one

The website stores an identifier in your browser so the same person cannot vote on or report the same review twice. It is not a name, a number or an account, and it is not used to build a profile. A report also stores the reason you chose and any note you add.

When you raise a complaint

We collect your name, the contact detail you want a reply on, the category, your description of what happened, the outcome you are asking for, any file you attach, and a record of the IP address the complaint came from. Nothing you submit as a complaint is published.

When you use the website

We record the pages you visit, the referring page, any campaign parameters in the address, your IP address and your browser and device information, to operate the site, keep it secure and understand how it is used.

Identity and payment verification

Where a specific feature or partner integration requires identity or payment verification, we may collect the information needed for that verification — for example a government-issued ID such as Aadhaar, other KYC documents, or bank details. This is not collected through this website, and it is not required to browse the site, make an enquiry, write a review or raise a complaint.

3. How we use information

• To respond to your enquiry and to arrange a callback.
• To provide, maintain and support the Service, including account management, training, onboarding and software updates.
• To publish, moderate and verify reviews.
• To investigate and respond to complaints.
• To confirm identity and comply with legal obligations, where verification applies.
• To send you notifications, updates and other information about the Service.
• To detect and prevent fraud, abuse and unauthorised activity, and to apply rate limits.
• To understand how the website is used and improve it.

Promotional communications

By submitting your contact information through our web forms, or by contacting us directly on any of our company’s phone numbers, you consent to receiving promotional calls and SMS messages from third-party platforms related to our services. This includes instances where your phone number is automatically stored when you call us.

4. When we share information

• Providers needed to operate WFHI. We share information with the providers that host the service, deliver our calls and messages, and process payments, so that they can perform those functions for us.
• Payment and verification partners. Where verification applies, we may share KYC or bank details with the parties that process payments and verify identity, in order to complete a transaction.
• Law enforcement and government agencies. We may disclose personal information if required by law, subpoena, or if we believe such action is necessary to comply with a legal obligation, protect our rights or the safety of others, or investigate illegal activities.
• Business transfers. In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.

What you submit through the review and complaint forms is not sold and is not shared with any third party for their own purposes.

5. Cookies, analytics and advertising

The website sets a small number of cookies of its own:

• One that keeps your place in the enquiry form so you can come back to it. It holds a random token and nothing about you.
• One that records that this browser has already marked a particular review helpful or reported it.

We also store the campaign parameters you arrived with in your browser, for the length of the browsing session, so an enquiry can be attributed to the campaign that brought you here.

The website loads Google Tag Manager, which loads the analytics and advertising tags WFHI has configured. Those tags and their cookies are operated by their providers and record your browsing of the site. WFHI’s own analytics events describe which page you are on and which control you used — never the contents of a form, a review, a complaint or any contact detail.

You can set your browser to refuse cookies or to tell you when one is being set. WFHI does not currently offer a cookie preference control on this website; your browser’s settings are the control. If you refuse cookies, parts of the Service may not work properly.

6. How we protect information

We use technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure or loss. In particular:

• The contact detail attached to a review is stored so that it cannot be read back out of our records.
• The contact detail attached to a complaint has to be answerable, so it is encrypted where it is stored and is readable only by WFHI support handling the case. No page, no interface and no analytics event returns it.
• Files you attach as evidence are stored privately, are never served over the web, and are accepted only as JPG, PNG, WebP or PDF up to 5 MB.

While we take these measures and use commercially acceptable means to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. How long we keep information

• Published reviews: until you ask for the review to be withdrawn.
• Evidence attached to a review that was rejected: deleted 90 days after the decision. The record that a decision was made, and why, is kept.
• Evidence attached to a closed complaint: deleted 365 days after the complaint is closed. Where a complaint has been escalated to an external party, the evidence is kept for as long as that process requires.
• Rate-limit counters: 2 days.
• The moderation record: kept indefinitely and never edited. It is the record that a review was handled according to the published policy, and it holds no contact details.

Anything else is kept for as long as it is needed for the purpose it was collected for, or for as long as the law requires us to keep it.

A video you submit to WFHI is governed by section 6 of the Terms and Conditions.

8. Your choices and privacy requests

You have the right to:

• Access and update: review and update your personal information.
• Delete or restrict: request the deletion or restriction of your personal data, subject to legal and operational constraints.
• Withdraw consent: if you have consented to the collection of KYC documents or other data, you can withdraw your consent at any time. Withdrawing consent may limit your access to certain features of the Service.

To ask what we hold about you, to have it corrected, to update a review you published or to have one withdrawn, email [email protected]. We may need to confirm your identity before acting on a request, and some information has to be kept where the law or an open case requires it. Because the contact detail attached to a review is stored so that it cannot be read back, please quote the phone number or email address you submitted it with, so we can match it.

9. Children’s privacy

Our Service is intended for individuals who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take steps to remove such information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised effective date. We encourage you to review it periodically.

11. Contact

For any question about this policy or our privacy practices, email [email protected].

This Privacy Policy is incorporated by reference into the Terms and Conditions. By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.