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Privacy policy

Last updated: 16 June 2022 · Annexe A on this website's own processing added 16 August 2026

Welcome to WorkFromHomeIndia (WFHI). We are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information when you use our software and services (“Service”). By using our platform, you consent to the collection and use of information as described in this policy.

A. General

In this Privacy Policy, “we,” “us,” and “our” refer to WorkFromHomeIndia (WFHI). This document explains how we collect, use, and share personal information related to your use of our Service.

B. Applicability

This policy applies to all individuals who access our software and services (“Users”). It does not apply to third-party websites or services that may be accessed through links on our platform. We are not responsible for the privacy practices of these third-party sites, and we encourage users to read their privacy policies separately.

C. Collection of Personal Information

We collect various types of personal information, which may include:

  • Identifiable Information: Name, email address, phone number, and any other information that can personally identify you.
  • KYC and Bank Details: Government-issued ID (e.g., Aadhaar) or other KYC documents, along with bank details, for identity verification or compliance purposes.
  • Location Information: We may collect location data (e.g., IP-based) to tailor and improve our services.
  • Usage Information: This includes your IP address, browser type, the pages of our Service you visit, time spent on those pages, and other diagnostic data to analyze and improve functionality.

D. How We Use Your Information

We may use your personal information to:

  • Provide and Maintain Our Services: Ensure the Service functions correctly and efficiently, including account management and software updates.
  • User Verification and Compliance: Confirm your identity (via KYC documents) and comply with legal obligations.
  • Communication: Send important notifications, updates, and other essential information regarding the Service.
  • Improve User Experience: Personalize and enhance your use of the Service through analytics, research, and development.
  • Security Measures: Detect and prevent fraudulent or unauthorized activities, ensuring the integrity of our platform.

E. Sharing of Personal Information

We share your information with third parties under the following circumstances:

  • Payment Gateways and Service Providers: We may share KYC/bank details and other relevant data with third-party payment processors or service providers for identity verification or to facilitate transactions (e.g., subscription billing).
  • Law Enforcement and Government Agencies: We may disclose personal information (including KYC documents) if required by law, subpoena, or if we believe such action is necessary to comply with a legal obligation, protect our rights or the safety of others, or investigate illegal activities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.

F. Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

G. User Choices and Rights

You have the right to:

  • Access and Update: Review and update your personal information at any time.
  • Delete or Restrict: Request the deletion or restriction of your personal data, subject to legal and operational constraints.
  • Withdraw Consent: If you have consented to the collection of KYC documents or other data, you can withdraw your consent at any time. Note that withdrawing consent may limit your access to certain features of the Service.

H. Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information to improve and analyze our Service. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. If you choose not to accept cookies, some portions of our Service may not function properly.

I. Children’s Privacy

Our Service is intended for individuals who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take steps to remove such information.

J. Online Privacy Policy Only

This Privacy Policy applies solely to information collected through our online platform and not to information collected offline or through other means.

K. Consent for Promotional Communications

By submitting your contact information through our web forms or by contacting us directly via any of our company’s phone numbers, you consent to receiving promotional calls and SMS messages from third-party platforms related to our services. This includes instances where your phone number is automatically stored when you call us.

L. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

M. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

WorkFromHomeIndia (WFHI)
Email: [email protected]

By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.

Annexe A — how this website processes data

Added 16 August 2026. The policy above dates from 16 June 2022 and describes the WFHI service. This annexe describes what the website at wfhi.in does, which changed when the review and complaint features were added. It states current practice and does not alter the terms above.

If you submit a review

Published on the reviews page:

  • Your rating, your title and the text you wrote.
  • The display name you chose, or “WFHI customer”.
  • The city and the experience month, if you supply them.
  • The verification label and the publication date.

Kept private, and never published, shown, exported or linked:

  • The phone number or email address you supply. It is stored only as a keyed HMAC-SHA-256 digest, which cannot be reversed to recover the number, plus a masked form such as 98******10 so a moderator can recognise it without reading it.
  • Your order, invoice or account reference.
  • Any file you attach.
  • Your IP address and browser user-agent, again only as keyed digests, used to enforce rate limits and detect duplicates.

Your review text is also scanned automatically before it is stored, and anything resembling a phone number, email address, order reference, link or long identifier is removed.

If you submit a complaint

A complaint has to be answerable, so your contact detail cannot be hashed. It is encrypted at rest with AES-256-GCM and is readable only by WFHI support working directly on the server. No page, no API and no analytics event returns it. Your name, the category, your description, the outcome you asked for, any attachment and a keyed digest of your IP address are stored alongside it. Nothing you submit as a complaint is published.

Files you attach

  • Stored outside the website’s document root, in a directory readable only by the server account, under a randomly generated filename.
  • Never served over the web. There is deliberately no route that returns one.
  • Accepted only as JPG, PNG, WebP or PDF, up to 5 MB, and only when the file’s actual contents match the declared type.
  • Never attached to an analytics event and never written to a log.

How long any of it is kept

  • Published reviews: until you ask for the review to be withdrawn.
  • Evidence for a rejected review: deleted 90 days after the decision. The record that a decision was made, and why, is kept.
  • Complaint records and their evidence: deleted 365 days after the complaint is closed.
  • Rate-limit counters: 2 days.
  • The moderation audit log: kept indefinitely and never edited. It is the record that a review was handled according to the published policy, and deleting it would defeat the purpose. It holds no contact details.

Who else sees it

Review and complaint data is not shared with any third party. The website loads Google Tag Manager, which loads the analytics and advertising tags WFHI has configured; those see your browsing of the site, not anything you submit through these forms. The pages you visit are also recorded server-side, including the referring page and any campaign parameters in the address, as described in section H above.

Asking about your data

Write to [email protected] to ask what has been stored about you, to correct it, to update a published review or to have one withdrawn. Because review contact details are stored only as one-way digests, quote the phone number or email you submitted with so it can be matched.

This annexe describes what the software does. It does not claim certification under, or compliance with, any particular law or standard.