Support & resolution

Raise a complaint

Tell us what happened and what you’d like us to resolve. You’ll receive a reference number after you submit.

Tell us what happened

Submit the details below. We’ll give you a reference number so you can follow the complaint if it needs further review. You can also email support if you prefer.

If you believe you were charged incorrectly, charged for something you did not agree to, or did not receive the access you paid for, you can still raise a complaint. WFHI’s refund terms are explained separately in the Refund Policy.

What is your complaint about? *

Your name *

Phone or email for a response *Either one is fine.

Order, payment or account referenceOptional, but it can help us find the relevant record faster.

When did it happen?Choose the closest date you remember.

What happened *At least 30 characters.

What would you like us to resolve?

EvidenceOptional. Add a screenshot, receipt or other supporting file if it helps explain the issue. JPG, PNG, WebP or PDF up to 5 MB. Attachments are kept private and are not published. Please do not upload identity documents.

I agree to WFHI using these details and any attachment to investigate and respond to this complaint. *

You’ll receive a reference number after submitting. Your complaint is private and does not affect any WFHI Review you have written.

What happens next

Step 1
You get a reference number
Keep it for any follow-up about the same complaint.
Step 2
Support reviews the same case
Your submitted details and any evidence stay with the complaint, so you do not have to start again.
Step 3
Escalate if it remains unresolved
Use the same reference number when you escalate, so the complaint history stays together.

How escalation works

Start with Support. If your complaint remains unresolved, you can escalate it using the same reference number.

1. Support: [email protected]
2. Head of Support: [email protected]
3. Nodal Officer: [email protected]
Formal grievance: [email protected]

You can also call Support on +91 80658 47436.

Common questions

Do I need evidence?

No. Evidence is optional, but screenshots, receipts or other supporting information can help us understand what happened.

How long will it take?

We do not currently publish a fixed resolution time. Keep your reference number so the same complaint can be followed and escalated if needed.

Can I complain and also leave a review?

Yes. Complaints and WFHI Reviews are separate. Raising a complaint does not affect your review.

If your complaint is about someone claiming to represent WFHI, you can also check how to verify a WFHI contact.