Complaints and resolutions

Use it when you want the case recorded with a reference and evidence attached from the start — typically anything involving money, access you paid for, or something a representative told you. For a quick question, email or call support directly.

It is not mandatory, but it is strongly recommended. A case with a receipt, a screenshot or a dated message is assessed on what happened rather than on two conflicting recollections.

No. Files are stored privately outside the website, are never served over the web, and are not linked from any page. They are used to assess your case and nothing else.

WFHI has not published a service-level target for complaint handling, and this page does not invent one. You will receive a reference immediately. If you have not had a substantive response, escalate using the ladder below and quote your reference.

Yes. They are separate and doing one never affects the other. WFHI does not make support, refunds or complaint handling conditional on changing or removing a review.

WFHI operates a no-refund policy, so a complaint will not usually produce a refund. It is still the right route if you were billed for something you did not agree to, were told something different by a representative, or cannot access what you paid for.