Contact
Contact WFHI
Every official way to reach WFHI, and what to use each one for.
Escalation ladder
Every case should start at Level 1. Escalating with the full history attached is far more effective than starting the story again from zero at a higher level.
Level 1 — Support
[email protected]Start here for anything: access problems, billing questions, plan questions, or a complaint.
Level 2 — Head of Support
[email protected]Use this if Level 1 has not resolved your issue. Include your original case details so the history travels with it.
Grievance redressal
[email protected]For a formal grievance, in parallel with or after the escalation above.
Raising a formal complaint
For a billing, access or conduct issue, use complaints and resolutions. It tells you exactly what to include and lets you attach evidence privately, so the case can be assessed without a second round of questions.
Registered address and official channels
Want the team to call you?
Send your details and someone will call you back to explain the plans and what is included. There is no charge for the call.
Request a call backOwned by: WFHI Trust & Support Team · [email protected]
Last reviewed: