Frustrated and let down by the support experience
I was expecting reasonable and patient help when I reached out for assistance this time, especially since I was still getting used to the software's dialing features. However, the support interaction just fell flat. The pace was too rushed, and I didn’t feel my questions were really heard or addressed properly. It felt like I was being rushed along a script instead of receiving meaningful guidance. Honestly, I thought they would take more time to understand my setup issues and offer a tailored solution but it was quite the opposite. Considering I might need help again in the future, I'm worried it will be just as frustrating without improvements. The communication missed the mark and made me feel more stuck, which is not what I anticipated when signing up for WFHI. The automatic updates should have improved usability, but with this kind of support, troubleshooting becomes a trial instead of a relief. It’s disappointing when you expect a smooth process but end up feeling more confused and unsupported.