Support communication was disorganized from the start
The support team’s steps were not arranged in a logical sequence, which created confusion throughout the onboarding. Instructions arrived in a jumble, often skipping crucial information about setting up the calling tools and database features properly. The dialer setup guidance came after I was expected to already be using it, which made early attempts frustrating and inefficient. Telephonic support was slow to respond, and each time I called, the representatives seemed unaware of the previous interaction, meaning I had to repeat myself multiple times. The onboarding flow lacked a clear roadmap, leaving me unsure which parts to handle before others. Even the invoicing and payment process wasn't clearly communicated upfront, which added to the frustration. I expected a stepwise, coherent system that enabled me to get going swiftly. Regrettably, the disorder in communication considerably delayed my ability to use the software effectively and left me quite dissatisfied.