Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,718 published WFHI Reviews.

2,88,639 of 3,84,718 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,489 matching

Back to the start of the list
  • 1 out of 51 of 5Verified customerSupport and communication

    Frustrated with support, felt like speaking to a wall

    Really tired of how support handles problems when things go wrong. I’ve explained the same issue multiple times, and every time it feels like they don’t listen or understand the problem properly. The calls to resolve software glitches or database syncing issues just drag on without a real solution. The promised automatic updates haven’t fixed recurring bugs I face daily. I don’t feel confident calling them anymore because it wastes time and energy without any real progress. The sign-up and payment process was okay, but that’s the only thing not disappointing. I just don’t get why the support can’t give clear, helpful answers or fix the problems permanently. It feels like I’m stuck repeating myself and getting nowhere.

    Kedar Chetan DuttaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support felt lacking compared to what I expected

    I decided to try WFHI’s telephonic support given I had used other remote work platforms before, but honestly, I was a bit disappointed. The team was responsive, and I appreciated that they were willing to listen, but the guidance they provided didn’t quite meet the clarity I had come to expect from previous subscriptions. For example, the instructions surrounding the dialer setup were somewhat vague, which was frustrating because I needed to get calls running smoothly during the onboarding week. I will grant that their support staff were polite and willing to hold the line longer as I explained my concerns, but the actual solutions felt half-baked at times. This contrast was striking because I have experienced other vendors where the support felt more proactive and tailored to remote workflows. I also struggled with navigation through some parts of the database feature, which could have done with clearer communication. Sign-up and payment processing went fine, and I didn’t encounter any invoicing errors, so that part worked well enough. Overall, the experience was a bit underwhelming since I expected a more hands-on approach considering the service is paid, leaving me not fully confident about relying on their support in the future.

    Aswathy IyerManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Would I call support again? Probably yes, but not eagerly

    My experience with the support team left me somewhat mixed but leaning towards okay. The help I received was definitely capable, showing they knew their software well, which was reassuring. At the same time, the process to get there and get things resolved took longer than I hoped, involving a few waiting periods and callbacks. Because of this, I think next time I might try troubleshooting on my own a bit more before dialing them up. So while someone might expect to avoid needing support again, realistically, I think I’ll end up calling for help another time. The service is there and useful but I wouldn’t say it's swift enough to avoid some hesitation before reaching out. All in all, it’s a balanced experience—neither strongly positive nor negative.

    Jaideep GaikwadGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support Communication Required Considerable Effort

    The level of support I experienced did not match what I was anticipating before I signed up. I found myself having to repeatedly follow up through calls and emails just to get straightforward answers. The responses I eventually received often lacked detail and clarity, leaving me confused. It took a lot of patience to navigate through these communication hurdles. I expected the telephonic support to be more proactive and informative from the outset. This expectation gap was frustrating because it slowed down my ability to use the software effectively and delayed my onboarding progress considerably. It was a more demanding process than I had hoped for.

    Arjun SrinivasanMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support steps were just not in a good sequence

    I tried to follow the support and communication steps provided by WFHI but overall, they seemed disorganized and not in a sensible order. Initially, I reached out to get some help with setting up the calling tools. Instead of getting a clear starting point, I was directed to resources that felt unrelated or too advanced for my stage. Then when I requested telephonic support, there was no prompt response and the instructions I got were fragmented. It felt like I was jumping back and forth between different help articles and calls without a clear progression. I also noticed that the sequence of follow-ups was inconsistent which made it confusing to track my issue. This lack of structured support path was frustrating and impacted my ability to fully utilize the software. In short, the support process was not logical or effective and could use a complete reorganization to make sense to new users like me.

    Dinesh Sujata OberoiUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Kabhi bhi sure nahi hua ki support sahi hai

    Maine jab support team ko call kiya toh starting mein laga ki shayad mera issue jaldi solve ho jayega, par dheere dheere mujhe samajh aaya ki wo log meri baat sahi se nahi samajh pa rahe hain. Har bar mujhe apna problem baar baar repeat karna padta tha aur calls bhi long chali, jiski wajah se frustration badh gai. Jab tak main unke instructions ko follow kar raha tha, lag raha tha ki progress ho raha hai, lekin baad mein wo bhi ulti taraf chala gaya. Mujhe kabhi bhi confident feel nahi hua ki mera technical issue waise solve ho raha hai jaisa bataya gaya tha. Overall experience mein mujhe lagta hai ki communication gap bohot zyada tha, aur end tak clarity nahi mili. Mujhe laga jise main samajh raha tha problems asal mein waise nahi thi, aur support ke response delays ne mujhe aur confusion mein daal diya tha.

    Harish BanerjeeKarnataka, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    I ended up feeling unsure about continuing

    By the time I finished the initial setup and used the software for a week, my overall feeling was one of uncertainty rather than confidence. The sign-up and invoicing process was straightforward and transparent, which was a positive, and the on-boarding tutorials gave me the basics to work with the calling tools and database. But as I tried to integrate the dialer into my usual schedule, I found it less intuitive than expected and had to rely on telephonic support several times, which sometimes left me with more questions than answers. While support agents were polite, I wasn’t fully convinced they understood the issues clearly, which made me hesitant about how smoothly things would go in the long run. Automatic updates occasionally changed features without clear notice, creating confusion in my workflow. I appreciate that the payment process was solid and without glitches, at least that part felt reliable. In summary, I’m grateful for what worked well but I ended up feeling hesitant overall, with some reservations about whether this setup would fit my needs going forward.

    Ketan Avani BhonsleGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Fair experience but took longer than expected

    I had anticipated getting fully going with the calling tools within a day, based on what I had heard and read before signing up. However, it actually took me several days to really get comfortable and have everything functioning smoothly. The initial setup went reasonably well, but getting the dialer synced properly with the database was more complicated and involved back-and-forth with support. I also found that some automatic updates introduced interface changes that I had to relearn, which added to the delay. Comparing this to my expectations, the total onboarding time was definitely longer than I had hoped or planned for, so while it was not a poor experience, the pace left me feeling neutral overall.

    Sagar GokhaleJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Steps ka order samajh nahi aaya

    mujhe samajh nahi aaya ki support ke steps kaise follow karna hai. sab kuch ulta-pulta lagta tha aur jaane kaise aage badhna hai, samajh nahi aaya. thoda frustrating tha aisa experience.

    Ravi YadavBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Bas support thoda jaldi hona chahiye tha

    Dekho, support kaafi baar late mila, jo roz ke kaam me dikkat laata tha. Pehle dino me samajh gayi thi ki system thoda complex hai, par jab issue aata toh support se help leni padti thi. Par woh response time bahut slow tha, matlab urgent problem ko turant solve karna mushkil tha. Dialer aur database features bhi kabhi kabhi freeze ho jaate the, roz use karte waqt frustration badh gaya. Invoicing aur payment process kaafi achha tha, clean aur samajhne mein asaan raha. Par baaki jo continuous support chahiye tha, woh jaisa chahiye tha waisa nahi mila. Training bhi thoda zyada time leti thi aur wait karna padta tha, jo time barbaad lagta tha. Overall, honest baat karun toh main itna nahi khush hoon with daily interactions and support delays. Agar ye sab thoda better hota, toh shayad zyada use kar paati. Lekin ab lagta hai ki yeh software mere daily needs ke liye reliable nahi hai abhi.

    Alka MadhavanOdisha, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy