1 out of 51 of 5Unverified experienceSupport and communication
Support Communication Required Considerable Effort
The level of support I experienced did not match what I was anticipating before I signed up. I found myself having to repeatedly follow up through calls and emails just to get straightforward answers. The responses I eventually received often lacked detail and clarity, leaving me confused. It took a lot of patience to navigate through these communication hurdles. I expected the telephonic support to be more proactive and informative from the outset. This expectation gap was frustrating because it slowed down my ability to use the software effectively and delayed my onboarding progress considerably. It was a more demanding process than I had hoped for.