Support steps were just not in a good sequence
I tried to follow the support and communication steps provided by WFHI but overall, they seemed disorganized and not in a sensible order. Initially, I reached out to get some help with setting up the calling tools. Instead of getting a clear starting point, I was directed to resources that felt unrelated or too advanced for my stage. Then when I requested telephonic support, there was no prompt response and the instructions I got were fragmented. It felt like I was jumping back and forth between different help articles and calls without a clear progression. I also noticed that the sequence of follow-ups was inconsistent which made it confusing to track my issue. This lack of structured support path was frustrating and impacted my ability to fully utilize the software. In short, the support process was not logical or effective and could use a complete reorganization to make sense to new users like me.