Support felt lacking compared to what I expected
I decided to try WFHI’s telephonic support given I had used other remote work platforms before, but honestly, I was a bit disappointed. The team was responsive, and I appreciated that they were willing to listen, but the guidance they provided didn’t quite meet the clarity I had come to expect from previous subscriptions. For example, the instructions surrounding the dialer setup were somewhat vague, which was frustrating because I needed to get calls running smoothly during the onboarding week. I will grant that their support staff were polite and willing to hold the line longer as I explained my concerns, but the actual solutions felt half-baked at times. This contrast was striking because I have experienced other vendors where the support felt more proactive and tailored to remote workflows. I also struggled with navigation through some parts of the database feature, which could have done with clearer communication. Sign-up and payment processing went fine, and I didn’t encounter any invoicing errors, so that part worked well enough. Overall, the experience was a bit underwhelming since I expected a more hands-on approach considering the service is paid, leaving me not fully confident about relying on their support in the future.