I ended up feeling unsure about continuing
By the time I finished the initial setup and used the software for a week, my overall feeling was one of uncertainty rather than confidence. The sign-up and invoicing process was straightforward and transparent, which was a positive, and the on-boarding tutorials gave me the basics to work with the calling tools and database. But as I tried to integrate the dialer into my usual schedule, I found it less intuitive than expected and had to rely on telephonic support several times, which sometimes left me with more questions than answers. While support agents were polite, I wasn’t fully convinced they understood the issues clearly, which made me hesitant about how smoothly things would go in the long run. Automatic updates occasionally changed features without clear notice, creating confusion in my workflow. I appreciate that the payment process was solid and without glitches, at least that part felt reliable. In summary, I’m grateful for what worked well but I ended up feeling hesitant overall, with some reservations about whether this setup would fit my needs going forward.