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Based on all 3,89,174 published WFHI Reviews.

2,91,904 of 3,89,174 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support bilkul waise nahi jaise pehle mila tha

    Main bas yeh kah sakta hoon ki jo telephonic support WFHI deta hai, wo bilkul bhi mera pehle ka experience jaisa nahi hai. Pehle jahan main kaam karta tha, wahan support thoda fast aur thoda zyada proactive hota tha. Ab yahan call karte waqt lagta hai jaise bas timepass kar rahe hain, quick answers milte hain par clarity less hai. Training aur onboarding ke dauran support kaafi limited laga, matlab jab specific queries hoti hain tab bhi zyada madad nahi milti. Payment aur invoicing ke samay bhi support ne meri queries ko jyada priority nahi di, jo disappointment wali baat thi. Database aur software ke features samajhne mein bhi thoda slow response mila, jo mujhe pehle seekhne mein badi dikkat deta. Overall, mera verdict yeh hai ki support better hona chahiye, especially un logon ke liye jo naye hain aur unhe jaldi help chahiye hoti hai. Software khud theek hai, par support ka level abhi bhi thoda disappointing hai.

    Vikas BhonsleBihar, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Support left me satisfied after a little patience

    I have to say, my overall experience with WFHI’s support was positive, even though it did involve a bit of waiting and repeating some information over multiple calls. I was initially concerned about having to explain my setup and issues several times, but the staff remained patient and consistent throughout. What really stayed with me was how they eventually helped me work through the features, especially dialing tools and database syncing, without rushing. Those automatic updates also improved things noticeably, which the support team mentioned to me regularly. It did take a couple of sessions to fully understand every detail, which sometimes felt like a bit of a loop, but in the end, the issue was resolved well. I appreciated that after these back-and-forth discussions, the help was thorough and clear. Though the waiting was not ideal, I came away feeling like I could confidently handle the software on my own. The support made sure no question was too small, which made a difference once I looked back on it all.

    Sujata SenguptaTripura, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    I really appreciated how the support team was generally helpful when I reached out by phone and chat

    I really appreciated how the support team was generally helpful when I reached out by phone and chat. They guided me through the invoicing process and even helped clarify some aspects about automatic updates. That made a big difference since I was waiting on a couple of bills and wanted to ensure payments would go through correctly. However, I felt like I had to explain my issue multiple times because the reps seemed to forget details from my earlier calls which slowed things down more than I expected. Also, though the waiting time wasn’t excessive, it could definitely be shorter in some cases. The training videos were good but they didn’t fully cover some of the questions I had, so I ended up relying on phone calls a lot. I liked the way they explained the dialer tools clearly—made my first week of using them smoother. Still, I’d have preferred if the support were a little more consistent and less repetitive in its communication. In short, support was positive overall but some improvements in responsiveness and continuity would make it better.

    Sukanya WadekarJharkhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    support call wait time was better than expected

    I've used several support services before, and honestly this one stands out mainly for its telephonic support. The wait time on calls was shorter than what I have typically experienced elsewhere. That part worked fine. However, when it came to the quality of communication, it felt a bit generic. The support reps followed standard scripts and weren't always able to answer some of my more technical questions about integration with the database feature. The software itself sometimes required multiple sessions to get used to, and while the support was available, the depth of help was not consistently there. The updating mechanism is automatic, which saves some hassle, but I didn't find the overall communication particularly proactive or personalized. Invoicing and payment processes were average and as expected with most software providers. So while the telephonic support's quicker wait was a positive, other aspects of the support and communication could use improvement to match previous experiences I have had with other services.

    Rakesh KrishnanWest Bengal, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Reflecting now, their support suits those needing quick replies

    Looking back over the months since I first started using their software, I can say the support team was consistently responsive, which I found very helpful. Whenever I faced issues using the dialer or integrating the database features, I could reach out and usually get a timely answer. This level of responsiveness would suit anyone who needs quick clarification as they go along with training or daily usage. However, it might not be ideal for someone who expects highly detailed hand-holding through every step, since the support is more about solving issues as they come rather than providing exhaustive tutorials upfront. One thing that stood out was how the support handled the invoicing and payment queries efficiently, which kept the administration part smooth. While my interactions were positive, I imagine those with less technical background might find the initial self-exploration part challenging before they feel fully comfortable. Overall, if you prefer help when you ask for it and value prompt responses, this support should work well for you. But if you want constant handholding, it might not be the perfect fit.

    Nasreen ChauhanJharkhand, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Getting support took a patient effort

    Throughout my experience with your product, I found the support services to be somewhat of a mixed effort. Initially, when I faced issues navigating the database feature, it took multiple calls to the telephonic support team to get clear guidance. Each time I called, I was put through to different assistants, which meant I had to repeat my concerns repeatedly. The explanations I eventually received were helpful, but it required a lot of persistence on my part to get the insights I needed. With the automatic updates, I appreciated the notices about changes, but when a few updates caused unexpected interface tweaks, I had to reach out for assistance again. On the positive side, once issues were addressed, I felt my confidence improve in using the dialer and calling tools more effectively. So while the process wasn’t smooth or quick, I didn’t feel completely lost by the end. It was an effortful experience, but the end outcome was decent enough to continue using the services.

    Ankit RadhakrishnanOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support mehnat mangi, but sab sikhaya gaya

    Waqt guzar gaya tab tak mujhe samajh mein aaya ki support team se kuch conversations thodi bar bar repeat karni padti thi. Kabhi-kabhi lagta tha ki mujhe kaafi der tak wait karna pad raha hai, par unka attitude friendly tha, toh zahar nahi hua. Ek cheez jo mujhe achhi lagi, wo yeh thi ki training sessions clear the, aur calls ke database ko samajhne mein zyada mushkil nahi hui. Automatic updates ke baad software thoda better chala, par phir bhi kabhi kabhi connectivity issues aaye. Invoicing aur payment wale process mein bhi baar baar support ko phone karna para, par finally sab smooth ho gaya. Mujhe pata hai ki ye sab chizain aisi hoti hain jab remote workflows setup karte hain, toh overall experience was okay. Thoda patience chahiye tha, aur shayad future updates se ye sab problems kam hongi.

    Harini KakkarAndhra Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    support explained things well but took some effort

    I found the support communication pretty clear for the most part but it still took a little effort on my side sometimes. Like when I had to figure out how the automatic updates were rolling out, the explanations were good but I had to ask a few extra questions before it really made sense. The telephonic help didn’t feel rushed which was nice, but the details were sometimes a bit technical so I had to focus hard to keep up. Overall though it was definitely helpful and I didn’t feel lost at any point. The sign-up and payment process was straightforward too but support’s explanations about invoicing could be simpler in future. Just a small reservation because I think a little extra clarity would really improve the whole experience.

    Payal MehtaArunachal Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Maine support team se contact kiya jab mujhe dialer mein kuch settings adjust karne mein dikkat hui.

    Maine support team se contact kiya jab mujhe dialer mein kuch settings adjust karne mein dikkat hui. Starting mein response time thoda slow laga, par jab connect hua toh problem ko samajhne ki koshish achhi thi. Lekin kuch baatein clear nahi hui, jaise database feature ka integration kaise properly karein. Maine bhi self-help resources ko explore kiya tha training ke dauran, jo mujhe thodi madad mili, par sab kuch automatic nahi tha. Lekin mujhe lagta hai ki agli baar bhi shayad mujhe help leni padegi, kyunki kuch features thode complicated hain. Mujhe yeh bhi pata chala ki invoicing process thoda straightforward hai, lekin payment confirmations ki clarity thodi aur badh sakti thi. Overall, mix laga mujhe; ek side support helpful tha jab mila, dusri side thoda wait aur explanations ki kami bhi thi. Toh main keh sakta hoon ki agle time bhi support ki zaroorat padegi, par zyada nahi.

    Nikhil CherianNagaland, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    I would hesitate to try support again

    My experience with the telephonic support was mixed and mostly disappointing. When I reached out for help, the explanations were not very clear. While the person on the line was warm and tried to remain polite, I found myself confused more often than not about the steps I was supposed to follow. The process of using the dialer and navigating the software was still unclear after the call, which was frustrating. I would say the one thing that was good was the attempt at being patient and courteous, which made it less unpleasant. However, in terms of actual clarity and helpfulness, I cannot say they succeeded. For that reason, I am reluctant to rely on this support again should I need assistance. The sign-up and payment process I managed on my own without needing support, which felt smoother compared to the help received later. Overall, I am unsure if I would engage with support again given this experience.

    Gaurav KharadeMaharashtra, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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