Reflecting now, their support suits those needing quick replies
Looking back over the months since I first started using their software, I can say the support team was consistently responsive, which I found very helpful. Whenever I faced issues using the dialer or integrating the database features, I could reach out and usually get a timely answer. This level of responsiveness would suit anyone who needs quick clarification as they go along with training or daily usage. However, it might not be ideal for someone who expects highly detailed hand-holding through every step, since the support is more about solving issues as they come rather than providing exhaustive tutorials upfront. One thing that stood out was how the support handled the invoicing and payment queries efficiently, which kept the administration part smooth. While my interactions were positive, I imagine those with less technical background might find the initial self-exploration part challenging before they feel fully comfortable. Overall, if you prefer help when you ask for it and value prompt responses, this support should work well for you. But if you want constant handholding, it might not be the perfect fit.