I would hesitate to try support again
My experience with the telephonic support was mixed and mostly disappointing. When I reached out for help, the explanations were not very clear. While the person on the line was warm and tried to remain polite, I found myself confused more often than not about the steps I was supposed to follow. The process of using the dialer and navigating the software was still unclear after the call, which was frustrating. I would say the one thing that was good was the attempt at being patient and courteous, which made it less unpleasant. However, in terms of actual clarity and helpfulness, I cannot say they succeeded. For that reason, I am reluctant to rely on this support again should I need assistance. The sign-up and payment process I managed on my own without needing support, which felt smoother compared to the help received later. Overall, I am unsure if I would engage with support again given this experience.