I really appreciated how the support team was generally helpful when I reached out by phone and chat

I really appreciated how the support team was generally helpful when I reached out by phone and chat

I really appreciated how the support team was generally helpful when I reached out by phone and chat. They guided me through the invoicing process and even helped clarify some aspects about automatic updates. That made a big difference since I was waiting on a couple of bills and wanted to ensure payments would go through correctly. However, I felt like I had to explain my issue multiple times because the reps seemed to forget details from my earlier calls which slowed things down more than I expected. Also, though the waiting time wasn’t excessive, it could definitely be shorter in some cases. The training videos were good but they didn’t fully cover some of the questions I had, so I ended up relying on phone calls a lot. I liked the way they explained the dialer tools clearly—made my first week of using them smoother. Still, I’d have preferred if the support were a little more consistent and less repetitive in its communication. In short, support was positive overall but some improvements in responsiveness and continuity would make it better.