Getting support took a patient effort
Throughout my experience with your product, I found the support services to be somewhat of a mixed effort. Initially, when I faced issues navigating the database feature, it took multiple calls to the telephonic support team to get clear guidance. Each time I called, I was put through to different assistants, which meant I had to repeat my concerns repeatedly. The explanations I eventually received were helpful, but it required a lot of persistence on my part to get the insights I needed. With the automatic updates, I appreciated the notices about changes, but when a few updates caused unexpected interface tweaks, I had to reach out for assistance again. On the positive side, once issues were addressed, I felt my confidence improve in using the dialer and calling tools more effectively. So while the process wasn’t smooth or quick, I didn’t feel completely lost by the end. It was an effortful experience, but the end outcome was decent enough to continue using the services.