support call wait time was better than expected
I've used several support services before, and honestly this one stands out mainly for its telephonic support. The wait time on calls was shorter than what I have typically experienced elsewhere. That part worked fine. However, when it came to the quality of communication, it felt a bit generic. The support reps followed standard scripts and weren't always able to answer some of my more technical questions about integration with the database feature. The software itself sometimes required multiple sessions to get used to, and while the support was available, the depth of help was not consistently there. The updating mechanism is automatic, which saves some hassle, but I didn't find the overall communication particularly proactive or personalized. Invoicing and payment processes were average and as expected with most software providers. So while the telephonic support's quicker wait was a positive, other aspects of the support and communication could use improvement to match previous experiences I have had with other services.