Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,87,559 published WFHI Reviews.

2,90,716 of 3,87,559 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,050 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was as expected but didn't reduce the chance I'll need it again

    I reached out to the WFHI support team a few times because some aspects of the software weren't entirely clear. The response time was reasonable, and the representatives communicated the steps needed to resolve my issues. However, despite their explanations, some of the problems I faced with calling tools and the database persisted longer than I anticipated. Given this experience, I expected support to be quicker or more thorough in preventing repeated questions. The training guides helped initially, but when technical questions came up, I still depended on support. I suspect I'll be in touch again at some point because the software has complexity that the documentation alone doesn't fully cover for me. While the communication matched what I expected, it hasn't reduced the likelihood of needing assistance in the future. Overall, the support is serviceable but has not been a complete solution to all difficulties encountered during ongoing use.

    Damini DalviMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support was helpful but took its own sweet time

    I recently reached out to WFHI's telephonic support with some questions related to setting up the calling tools and database syncing. I have to say the team was very polite and seemed quite knowledgeable, which I appreciated. On balance, I would definitely contact them again if needed since the clarity they gave ultimately helped. However, it did take longer than I expected to get a resolution—several callbacks and time on hold before the issue was sorted out. That wait was a bit frustrating, especially as I had hoped to onboard smoothly into the software. But once everything was explained well, I felt confident moving forward. I think this extra time was partly because I was new to some of the features, so patience is key. So overall, a positive experience with minor reservations about the speed of communication that could be improved. I’ll keep their number saved just in case, because knowing there is accessible help is reassuring, even if the timing isn't always perfect.

    Sanchita MankadUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support fit for some hours, less so for others

    The telephonic support provided by WFHI showed mixed compatibility with my actual working hours. During the times that coincide with regular office hours, I found the assistance to be very responsive and clear, which made it easier to manage the software and calling tools. However, since my workflow often extends into evenings and weekends, I occasionally hit a snag where support was either delayed or unavailable due to the client hours. This was especially noticeable when I was trying to resolve issues related to database access and the dialer integration. The training sessions were available on demand, which helped, but live support during off hours could be improved. The invoicing and payment process was smooth regardless of timing, which was a relief. To sum it up to a friend, I’d say the support system works well if you stick to their hours, but might test your patience otherwise.

    Prasad GadgilHaryana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Ab tak clear hua jab samjhaya properly

    Support se baat karte hue jo cheez achhi lagi wo yeh ki jab woh clearly samjhate hain toh turant situation handle ho jati hai. Pehle thoda confusing tha, mujhe lagta tha shayad main hi galat samajh raha hoon features ko. Par jab unhone patiently step-by-step guide kiya, toh mujhe har ek function ka use karna aaya. Kabhi kabhi mujhe lagta hai ki main repetitive questions pooch raha hoon, aur shayad unhe bhi thoda thakawat mehsoos hota hoga, but fir bhi unhone acha support diya. Problem solve karne ka jo jo moment tha, wahi click hua meri understanding mein. Baaki mujhe laga ki thoda aur interactive training ho toh aur better ho jata, kyunki kabhi kabhi self study mein doubts ghante chal jaate hain. Overall, support team ki clarity se mera confusion kam hua and I feel more confident ab dialer aur database ko use karne mein.

    Yogesh PawarNagaland, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support timing could be faster, but process was sensible

    The telephonic support process took longer than I had hoped, which felt frustrating initially, given the urgency of my queries. Despite the delay, the support team provided clear, step-by-step guidance that followed a sensible order. This logical sequence helped me resolve issues without getting overwhelmed by too many instructions at once. I appreciated how the representative patiently walked me through configuring the dialer alongside the database features, ensuring I was comfortable before moving on. The priority assistance was noticeable and well-structured, even if not as quick as expected. Overall, while the wait times were less than ideal, the quality of communication and the clarity of the steps taken justified the experience, making it a positive interaction in the end.

    Jaideep PillaiUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Expectations versus actual support experience

    I expected clear and prompt responses from the support team based on the material provided during onboarding. However, the actual telephonic support did not give me confidence by the end of my interaction. While initial explanations and training were somewhat helpful, repeated attempts to clarify certain aspects led to vague or delayed answers. The invoice and payment processing were handled properly, but any follow-up questions remained unanswered or took longer than anticipated. I anticipated a more seamless experience given the automatic updates feature, but these seemed to complicate the software use without adequate guidance. Overall, the gap between my expectations and what I received was noticeable and somewhat disappointing. I do recognize some parts, such as the basic training and sign-up process, worked as intended, but the support during actual use left room for improvement in confidence and clarity.

    Reema SarinManipur, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    when i finally found what i needed

    So I was trying to set up access to the calling tools and at first it was kinda confusing where everything was. I kept clicking around the dashboard and felt a bit lost because nothing was labeled exactly how I expected. Then after a few tries I discovered the search feature in the support portal and that was the moment it clicked. Finding specific guides or ideas to use the dialer became way easier after that. The support calls helped me get unstuck too, but the online info was a bit scattered at first. Overall it was simple once I found the right pages though, and I think with a few tweaks the onboarding could help people find their way faster than I did.

    Komal BhandariMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Kabhi Click Hi Nahi Kiya Aur Frustration Badha

    Meri help ki zarurat thi lekin support system se sahi information milna bohot mushkil tha. Main bos baitha kar rahi thi ki kaise software aur training main aage badhu, magar har baar jab call karte thi support pe, ya help page dekhti thi, toh ya toh woh jawab nahi milte ya phir confusing lagte. Jo database aur calling tools hain, unka use karna mere liye frustration badha gaya. Automated updates ne bhi kabhi kabhi setting kharab kar di. Training mein bhi clarity kam thi, jiski wajah se mujhe lagta hai ki software ko samajhna mera liye bahut tough tha. Sign-up aur payment process to theek tha, par uska fayda tabhi hota jab main software ko effectively use kar pati. Jab tak maine support se sahi guidance nahi liya, tab tak laga ki sab time waste ho raha hai. Experience overall disappointing tha, aur lagega ki zyada samay lagta jab tak yeh sab things smooth nahi ho jati.

    Smita PrabhuWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Honestly, the labels confused me more than helped

    I was hopeful that the support documentation and communication would clearly explain the steps and features available, but I found that many of the labels used in the software didn’t feel intuitive. When I tried to follow instructions over the phone or via chat, the terminology sometimes clashed with what was actually on screen. Even though the support personnel were patient and tried to assist, the mismatch between words and interface elements caused repeated misunderstandings. I ended up explaining things multiple times and still felt unsure about some features. I wouldn’t say the support was bad, but the language used definitely didn’t make things easier for me.

    Revathi GuptaArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support definitely not for those needing fast responses, but chalega basic users ke liye

    Yaar, support experience thoda ajeeb raha WFHI ke saath compared to jo pehle use kiya tha. Pehle main jo remote workflow softwares use karta tha, unka telephonic support bahut jaldi mil jata tha, aur queries ka turant jawab milta tha. Yahan thoda slow tha response, aur kabhi kabhi lagta ki aapko baar-baar batana padta hai apni problem details. Chat ya email bhi theek thaak tha, par phone par patience kaafi chahiye yahan. Mujhe lagta hai jo log jinhe frequent urgent help chahiye, wo yahan thoda struggle kar sakte hain. Lekin jo thoda time de sakte hain support ko, aur jyada complex queries nahi hain, unke liye sahi rahega. Billing aur payment ke baare mein support accha tha, wo kam time mein clear jawab deta tha. Lekin overall experience thoda slow laga jo maine expect kiya tha based on pehle ke saath comparisons se. Aur main feel karta hoon ki agar fast aur more personalized assistance ho jaye toh yeh package fir bhi improve ho sakta hai. Par basic level pe support theek tha, isme koi jhagra nahi.

    Imran SodhiChhattisgarh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy