Honestly, the labels confused me more than helped

Honestly, the labels confused me more than helped

I was hopeful that the support documentation and communication would clearly explain the steps and features available, but I found that many of the labels used in the software didn’t feel intuitive. When I tried to follow instructions over the phone or via chat, the terminology sometimes clashed with what was actually on screen. Even though the support personnel were patient and tried to assist, the mismatch between words and interface elements caused repeated misunderstandings. I ended up explaining things multiple times and still felt unsure about some features. I wouldn’t say the support was bad, but the language used definitely didn’t make things easier for me.