Expectations versus actual support experience
I expected clear and prompt responses from the support team based on the material provided during onboarding. However, the actual telephonic support did not give me confidence by the end of my interaction. While initial explanations and training were somewhat helpful, repeated attempts to clarify certain aspects led to vague or delayed answers. The invoice and payment processing were handled properly, but any follow-up questions remained unanswered or took longer than anticipated. I anticipated a more seamless experience given the automatic updates feature, but these seemed to complicate the software use without adequate guidance. Overall, the gap between my expectations and what I received was noticeable and somewhat disappointing. I do recognize some parts, such as the basic training and sign-up process, worked as intended, but the support during actual use left room for improvement in confidence and clarity.