Support was as expected but didn't reduce the chance I'll need it again
I reached out to the WFHI support team a few times because some aspects of the software weren't entirely clear. The response time was reasonable, and the representatives communicated the steps needed to resolve my issues. However, despite their explanations, some of the problems I faced with calling tools and the database persisted longer than I anticipated. Given this experience, I expected support to be quicker or more thorough in preventing repeated questions. The training guides helped initially, but when technical questions came up, I still depended on support. I suspect I'll be in touch again at some point because the software has complexity that the documentation alone doesn't fully cover for me. While the communication matched what I expected, it hasn't reduced the likelihood of needing assistance in the future. Overall, the support is serviceable but has not been a complete solution to all difficulties encountered during ongoing use.