Support fit for some hours, less so for others
The telephonic support provided by WFHI showed mixed compatibility with my actual working hours. During the times that coincide with regular office hours, I found the assistance to be very responsive and clear, which made it easier to manage the software and calling tools. However, since my workflow often extends into evenings and weekends, I occasionally hit a snag where support was either delayed or unavailable due to the client hours. This was especially noticeable when I was trying to resolve issues related to database access and the dialer integration. The training sessions were available on demand, which helped, but live support during off hours could be improved. The invoicing and payment process was smooth regardless of timing, which was a relief. To sum it up to a friend, I’d say the support system works well if you stick to their hours, but might test your patience otherwise.