Support was helpful but took its own sweet time
I recently reached out to WFHI's telephonic support with some questions related to setting up the calling tools and database syncing. I have to say the team was very polite and seemed quite knowledgeable, which I appreciated. On balance, I would definitely contact them again if needed since the clarity they gave ultimately helped. However, it did take longer than I expected to get a resolution—several callbacks and time on hold before the issue was sorted out. That wait was a bit frustrating, especially as I had hoped to onboard smoothly into the software. But once everything was explained well, I felt confident moving forward. I think this extra time was partly because I was new to some of the features, so patience is key. So overall, a positive experience with minor reservations about the speed of communication that could be improved. I’ll keep their number saved just in case, because knowing there is accessible help is reassuring, even if the timing isn't always perfect.