when i finally found what i needed
So I was trying to set up access to the calling tools and at first it was kinda confusing where everything was. I kept clicking around the dashboard and felt a bit lost because nothing was labeled exactly how I expected. Then after a few tries I discovered the search feature in the support portal and that was the moment it clicked. Finding specific guides or ideas to use the dialer became way easier after that. The support calls helped me get unstuck too, but the online info was a bit scattered at first. Overall it was simple once I found the right pages though, and I think with a few tweaks the onboarding could help people find their way faster than I did.