Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,132 published WFHI Reviews.

2,88,195 of 3,84,132 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,84,132 published

Back to the start of the list
  • 5 out of 55 of 5Verified customerSupport and communication

    Unbelievable tarif support timing tha

    Woh din jab mujhe ek urgent software glitch solve karna tha, support ka timing bilkul clever tha. Main ek baar bhi wait nahi kar rahi thi, kyunki unhone mere working hours ke andar hi call liya aur resolve kar diya. Us moment mujhe surprisingly laga ki kitni achhi tarah ye system flexible hai actual work hours ke hisaab se. Usually toh lagta hai helpdesk thoda rigid hote hain, lekin yahan toh bilkul opposite feel hua. Baaki ke din thoda vague tha ki support check karne par kab available hoga, lekin jis waqt maine call kiya, sab kuch ekdum sahi tha. Ye baat mujhe impress kar gayi ki WFHI ne apne telephonic support ko itna realistically time-bound setup kiya hai. Is flexibility ne mere workflow me kaafi positive impact dala kyunki main bina interruption ke apna kaam chala payi. Overall, mujhe ye support hours ka arrangement kaafi achha laga aur definitely ye unexpected tha mere liye.

    Sushma DeshpandeHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support mein ek hi jagah par dikkat hui

    Yaar, overall support system kaafi disappointing laga mujhe. Ek baar jab main support team ko call kiya, toh unka response time bahut slow tha, aur baaki jitni bhi baar unse baat ki, sab bas vague hi tha. Wo mujhe samajh nahi paaye, ki mujhe kis tarah ka solution chahiye. Jab main unse poochta ki next time agar help chahiye toh kya woh jaldi mil jayegi, toh unhone koi clear jawab nahi diya. Mujhe laga support waale zyada help nahi kar paayenge, toh fir se waqt barbaad karne ka koi matlab nahi. Mujhe lagta hai ki onboarding mein clarity honi chahiye thi, par jab support team itna confused hai, toh main kya umeed karoon? Bas ek baar mein jo unka slow response tha, wahi sabse frustrating tha, baki baaki ki baaten toh bas incomplete lag rahi thi. Bahut disappointing experience raha.

    Sudhir SarafLakshadweep, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    honestly, not that easy to find stuff

    I was hoping I could quickly locate the info I needed from the training and onboarding but honestly I spent a lot of time clicking through menus and searching different sections. Support seemed a little slow to answer my questions too which didn’t help. On the bright side, the automatic updates did stay quiet and didn’t interrupt my workflow, so I'll give them that. Overall it was frustrating trying to set up the dialer and figure out how to use the database without clear directions or quicker support. They could definitely improve making the platform easier to navigate. For now, it feels like a bit of a maze and sometimes I wonder if I’m missing some steps.

    Omkar KanadeLadakh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Sales support thoda acha tha, par help fir bhi chahiye hogi

    Main soch raha tha ki sales team se baat karke sab smooth ho jayega, par thoda mixed experience raha. Pahle toh unhone product ke benefits ache se samjhaye, aur mujhe training aur database features ke baare mein clear information mili. Lekin jab payment aur invoicing ki baari aayi, toh confusion thodi hui, kyunki har agent ne thoda alag tareeke se bataya. Isse lagta hai ki mujhe aage bhi support lena padega jab naye updates ya tools use karna hoga. Phir bhi ye baat positive hai ki sales team basic queries achhi tarah handle kar sakti hai, jo mujhe comfort diya. Dubara kisi bhi process mein help lena padega zarur, lekin ab tak ki support kaafi average rahi. Mera maanna hai ki jitna bhi software promising hai, utna hi user education bhi zaroori hai. Agar agle baar bhi training aur onboarding itna thorough mile, toh help lena jyada mushkil nahi hoga. Dono ache aur mushkil aspect side by side hai isliye mixed feeling aa rahi hai.

    Bimal GadgilJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseBilling and payments

    Invoicing part had confusing terms

    Mujhe billing aur payments ke liye jo wording thi, woh kabhi kabhi clear nahi lagti thi. Kuch labels samajhne mein thoda time laga, par jab understand kar liya, tab process smooth hua. If the terminology was a bit clearer, it would have made my experience much better overall.

    Kavita NarayananGoa, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseBilling and payments

    Invoice mein thoda confusion tha, otherwise payments clear thi

    Billing aur payments ka jo process hai, woh overall thik tha lekin ek chhoti si cheez missing lagi. Jab meine pehli baar payment kiya, toh mujhe exact invoice details expected ke mutabik nahi mili. Basically, amount toh sahi tha, par us payment ke break-up ya kis service ke liye kya charge hua, woh clear nahi tha. Baaki saari cheezein smoothly chal rahi thi — sign-up se lekar payment methods tak sab kaafi user-friendly the. Mujhe lagta hai agar invoice mein thoda aur detail diya jaye, toh ye users ke confusion ko kam karega. Us ek jagah ke alawa, payment confirmation milte hi mein happily proceed kar paayi, aur system ne mujhe regularly update kiya ki mera payment process ho raha hai. Overall, service ko samajhne ke liye training sessions aur support system bhi achhe the, jisse mujhe confident feel hua ki meri payment sahi track par hai. Agar invoice mein thoda aur clarity ho, toh ye bill-pay system bahut impressive ho sakta hai. Phir bhi, mujhe laga ki disruption ya delay nahi hua payment mein, jo main expect kar rona thi.

    Seema KarnikArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support experience was very disappointing

    I tried using the telephonic support several times hoping to get quicker assistance with the setup and technical queries, but my experience was genuinely frustrating. First, the waiting time was longer compared to other services I have used before. When I finally got connected, the support representative struggled to understand my problem fully and seemed to read from a script rather than offering practical solutions. At one point, I had to explain the same issue multiple times as there was no continuity in the conversation. The updates were automatically pushed without clear information and it affected my usage, and I had to call support again only to get vague responses. I tried emailing too, but responses were delayed and not very helpful. Compared to my previous experiences with other companies’ support, this felt lesser organized and less customer-friendly. The sign-up and payment stages were easier to handle, but post-purchase assistance is crucial to me and this was a letdown. I expected clearer, faster communication and more empathic help but didn't get it.

    Usha SarinChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    socha tha support acha hoga but zyada nahi hua

    Maine support aur communication kaafi expect kiya tha par zyada madad nahi mili. Jyadatar cheezein mujhe khud hi samajhni padhi aur karni padhi without bahut zyada guidance. Telephonic help par kabhi kabhi delay hota tha aur jab main poochti to detailed samjhane me time lagta tha. Onboarding process mein bhi itna assistance nahi mila jitna socha tha, jo training ke baad software setup ke liye zaruri tha. Signs of improvement to the payment aur invoicing process theek the, koi major dikkat nahi thi wahan par. Database features kaafi handy hain, jo maine khud explore kiya. Automatic updates chalti rahi par update ke baad kabhi kabhi thodi confusion hoti thi ki kya naye functions hain. Agar dubara lena ho toh main sochungi, par shaayad support thoda improve ho tabhi baar le paungi. Overall, expectations se kam tha ye experience mere liye.

    Anjali GillAssam, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Overall feel thoda mixed tha, kuch acha kuch average

    Main jab software use kar raha tha toh expectations the ki access easy hoga aur onboarding smooth chalega. Jo initial setup tha, wo kaafi simple tha aur database feature bhi thik kaam kar raha tha as per main jo chah raha tha. Lekin calling tools ke dialer mein thodi dikkat aayi kabhi kabhi, jisme lagta tha ki kuch features theek se integrate nahi ho pa rahe hain. Automatic updates aaye aur unhone kuch naye functions add kiye, jo positive tha, par unke wajah se kabhi kabhi mujhe naye layout samajhne mein dikkat hui. Support system se baat karna normally acha tha, par kabhi kabhi delay mila response mein. Billing aur payment process streamline tha, lekin main thoda aur clarity expect karta tha initial invoice details mein. Training sessions theek the, par kuch points pe mujhe laga ki explanations thodi adhuri thi. Overall, software experience ka feeling tha ki uss din ke liye kaam to karta hai par ideal nahi hai abhi. Matlab, kuch jagah achha laga aur kuch jagah thoda average ya beech mein.

    Ramesh Bhavesh PatelAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Training samajhne mein itna time laga, thoda late start hua mera

    Main training start ki thi soch kar ki jaldi ready ho jaungi software use karne ke liye, par mujhe pata chala ki mujhe bohot zyada cheezein khud se figure out karni padengi. Especially jab dialer setup karne ki baat aayi, main confused ho gayi ki call logs database mein kaise sync honge, kyunki iska proper guide nahi mila. Training material jo diya gaya tha usme basics the lekin details missing thi jiski wajah se mujhe kaafi time lagaya khud se try karke sahi combination samajhne mein. Automatic updates ke baare mein bhi clear instructions nahi di gayi thi, isliye mujhe kabhi doubts hote rahe ki kya update ho raha hai ya nahi. Onboarding thoda scattered laga, aur main har step pe ruki ruki si feel kar rahi thi. Support team ko try kiya par wo har waqt available nahi thi. Sign-up aur payment process straightforward tha, par training aur usage start karne mein itni time lagta toh expect nahi karti thi. Is wajah se mera pura kaam dheere chala aur koi quick jump start nahi mila.

    Meghna PrabhuMaharashtra, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy