Support mein ek hi jagah par dikkat hui
Yaar, overall support system kaafi disappointing laga mujhe. Ek baar jab main support team ko call kiya, toh unka response time bahut slow tha, aur baaki jitni bhi baar unse baat ki, sab bas vague hi tha. Wo mujhe samajh nahi paaye, ki mujhe kis tarah ka solution chahiye. Jab main unse poochta ki next time agar help chahiye toh kya woh jaldi mil jayegi, toh unhone koi clear jawab nahi diya. Mujhe laga support waale zyada help nahi kar paayenge, toh fir se waqt barbaad karne ka koi matlab nahi. Mujhe lagta hai ki onboarding mein clarity honi chahiye thi, par jab support team itna confused hai, toh main kya umeed karoon? Bas ek baar mein jo unka slow response tha, wahi sabse frustrating tha, baki baaki ki baaten toh bas incomplete lag rahi thi. Bahut disappointing experience raha.