Support experience was very disappointing
I tried using the telephonic support several times hoping to get quicker assistance with the setup and technical queries, but my experience was genuinely frustrating. First, the waiting time was longer compared to other services I have used before. When I finally got connected, the support representative struggled to understand my problem fully and seemed to read from a script rather than offering practical solutions. At one point, I had to explain the same issue multiple times as there was no continuity in the conversation. The updates were automatically pushed without clear information and it affected my usage, and I had to call support again only to get vague responses. I tried emailing too, but responses were delayed and not very helpful. Compared to my previous experiences with other companies’ support, this felt lesser organized and less customer-friendly. The sign-up and payment stages were easier to handle, but post-purchase assistance is crucial to me and this was a letdown. I expected clearer, faster communication and more empathic help but didn't get it.