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Based on all 3,84,134 published WFHI Reviews.

2,88,197 of 3,84,134 reviews include a verification label.

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WFHI Reviews

3,84,134 published

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  • 2 out of 52 of 5Verified customerBilling and payments

    Not for those who want quick billing setup, maybe suits detailed planners

    You really need to reconsider the billing and payment setup process. Right from signing up, I found it frustrating how long everything took before I could even start using the software properly. The invoicing system was complicated and lacked clear guidance on payment schedules which slowed me down considerably. While the software itself seems to offer solid features, the delayed start because of billing issues seriously put me off. You do provide support, but the responses regarding payments were not very prompt, leaving me stuck for days. This setup would probably suit someone who doesn't mind spending a lot of time figuring things out or who is very detailed and patient about finance workflows. But for anyone who expects a quick and smooth start, this is not the best choice. If you can speed up and simplify the billing process, I'd recommend your product more easily.

    Dhruv ChhabraTamil Nadu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSoftware and access

    Thoda time laga, par problem solve hui

    Software ko use karte waqt ek din meri settings ke saath glitch aayi thi. Initially main thodi pareshan thi kyunki call dialer sahi se kaam nahi kar raha tha. Lekin mujhe ek achha surprise mila jab telephonic support ne shaant mann se meri madad ki aur problem ko thik kar diya. Yeh process thoda time lekar hua, lagbhag ek gante ke andar, toh main samajh sakti hoon ke har baar itna fast response na mile. Training materials se mujhe clarity mili ki kaise common issues ko troubleshoot karna hai. Sign-up aur invoicing mein koi problems nahi hui, sab straightforward tha. Software ka database feature bhi theek tha, par kahin data sync slow tha. Overall, thoda wait karna pada par acchi service mili, isliye main 3 stars dena chahungi.

    Dhara Purnima BhandariTamil Nadu, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerTraining and onboarding

    At first, I thought the training and onboarding would be quick, something I could get through in a c

    At first, I thought the training and onboarding would be quick, something I could get through in a couple of sessions. However, it turned out to take a bit longer than anticipated, primarily because some parts weren’t explained in enough detail initially. There was a bit of back-and-forth with support calls and using the dialer and database, which I had to practice multiple times to get comfortable. The automatic updates sometimes interrupted my workflow unexpectedly, which added to the slight delay. But once I got past the early practical hurdles, I found the software easy to manage and the invoicing process was straightforward, which I appreciated. Honestly, it was a bit more time-consuming than I planned for, yet I’m glad I stuck with it because the overall system suits my needs well. In hindsight, I would have liked more thorough onboarding to speed it up, but in the end, the setup worked out fine and met my expectations.

    Madhuri NayakJammu and Kashmir, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerTraining and onboarding

    Training mein sabse behtareen priority support tha

    Main normally technical onboarding mein bhot technical help expect karta hoon, aur jab training start ki toh mujhe laga shayad video tutorials aur FAQs se kaam chal jayega. Lekin jab maine software setup mein kuch issues dekhe, toh maine support team ko contact kiya aur mujhe jo response mila, wo meri expectations se kaafi upar tha. Support team ne mera samay diya, har query ko dhyan se suna aur samjhaya ki database feature kaise smoothly integrate hoga mere workflow mein. Mujhe ayesa lagta hai ki agar future mein bhi mujhe help chahiye toh woh same level ka assistance milega. Sabse acchi baat yeh thi ki mere issues ko samajhne ke saath step-by-step solutions diye gaye, jo mere liye training ka ek positive hissa tha. Yani ki main definitely confident hoon ki mujhe future mein bhi unki madad par bharosa rehga.

    Sandeep Darshan KrishnanLakshadweep, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support was clear in parts, but also left me confused

    When I first tried using the calling tools and dialer, I appreciated that the support team was polite and responsive. They explained some steps pretty well, like how to integrate the database feature with the dialer, which helped me initially. However, the instructions were often vague or incomplete. For example, they briefly mentioned automatic updates but didn't clarify how these might affect my current workflow, which led to some disruptions. On the positive side, invoicing and payment procedures were relatively straightforward to follow. Yet, when I needed deeper assistance during onboarding, the support responses felt generic and sometimes contradictory, making me feel more frustrated rather than helped. The waiting times for telephonic support were reasonable, but the lack of precise explanations forced me to call multiple times. Overall, I can say that the communication had both good and bad sides: while the staff were courteous and tried to help, the clarity and detail of their explanations often left me unsure how to proceed efficiently with the software and training.

    Sandeep VaidyaAssam, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSoftware and access

    Yaar, setup somethings quick, par baaki kaam thoda baar baar lagta hai

    Soch raha tha ki software ko fully setup karna kaisa hoga, aur generally jo merko dikkat hoti hai vo bhi kya hai, is baare mein soch raha tha. Pehli baat toh ye thi ki sign up aur initial database setup karna khaas mushkil nahi tha, sab steps fairly straightforward the. Lekin jab main dialer aur calling tools se kaam karne laga, toh mujhe laga ki kuch cheezein ek baar set karne ke baad bar-bar adjust karni padti hain, jo thoda inconvenient tha. Mera matlab hai ki kuch settings jo initial mein mujhe tune karni thi, unme baar baar changes karna parta hai depending on different projects or clients. Ye thoda challenging lag raha tha, kyunki main expect karta tha ki once setup karke bas steady chalega. Support ko phone par baat kar ke thoda help le raha tha, par mujhe lagta tha ki unhe bhi mere daily changing requirements samajhna thoda mushkil ho raha tha. Onboarding aur training material toh useful tha, lekin real use mein thoda zyada manual tweaking lagti hai. Overall, yeh software strong hai, par mujhe ye lag raha hai ki iska use karna kabhi kabhi extra effort maangta hai, jo thoda frustrating bhi hota hai. Toh main apne doston ko bataunga ki setup mein toh changa hai, par consistent use mein patience chahiye. Ye thoda sochne wala point hai mere liye.

    Pankaj SridharanArunachal Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Handled problems adequately but could improve

    I went through the sales and pre-purchase phase with a few hiccups along the way. The sign-up process was generally fine, but one issue arose when a payment confirmation was delayed, which led to some confusion about access to the software features. The support team responded over the phone and resolved the matter, although it took longer than I expected. The invoicing process was straightforward overall, but the automatic updates introduced a slight hiccup where some previously saved settings seemed to revert temporarily. On the positive side, the dialer worked consistently during my testing, and the database feature integrated well into my existing workflow. My experience was a mix of smooth operations and minor setbacks handled in a straightforward manner. Given that, my verdict is that the overall system is functional and support is responsive but some process timings need better optimization.

    Sudhir MathewOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseBilling and payments

    ek cheez thodi alag lagi

    billing process kaafi simple hai aur din bhar mein mujhe kabhi bhi problem nahi aayi. par pehli baar jab sign up kiya tab mujhe kuch confusion hua tha. overall day-to-day use kafi achha hai, bas ek baar account create karne ka experience thoda smoother hona chahiye tha.

    Neeraj ChoudharyUttar Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Half the info was clear but the rest left me guessing

    I appreciated that some parts of the sales and signup process were straightforward, like the initial form and the basic product description. That was a positive because it made starting less intimidating. On the other hand, a lot of details about how the training would proceed and what exactly was included weren’t plainly spelled out. I spent quite a bit of time trying to figure out what my next steps should be after signing up since the instructions weren’t very explicit. The payment and invoicing information eventually came, but I had to dig for its meaning and timing. To the system’s credit, when I reached out for telephonic support, they were polite and tried to clarify some confusion. Still, the lack of clear upfront guidance meant I was left to guess more than I expected. The one part that stood out was actually the call with support — it was helpful enough to restore some confidence, even if overall the process felt patchy in guidance.

    Anjali OberoiGujarat, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Waiting through repeated verification slowed down onboarding

    I found that the pre-purchase and sales process did cover the essentials clearly, and eventually I was able to start using the calling tools and dialer effectively. However, there was some repetitive waiting involved before the access was fully granted, particularly during account verification steps. Each time I thought I was ready to move forward, I’d have to pause and wait for another confirmation email or phone call. This stretched out the whole setup much longer than I expected. On the plus side, once these hurdles were cleared, the software worked as intended and the database was fully accessible for my use. The training modules also helped me get comfortable with the workflow. So in the end, it did its job, but the waiting and repetition during sales and sign-up were somewhat frustrating and slowed down my initial progress.

    Pranav HegdeJharkhand, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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