Half the info was clear but the rest left me guessing
I appreciated that some parts of the sales and signup process were straightforward, like the initial form and the basic product description. That was a positive because it made starting less intimidating. On the other hand, a lot of details about how the training would proceed and what exactly was included weren’t plainly spelled out. I spent quite a bit of time trying to figure out what my next steps should be after signing up since the instructions weren’t very explicit. The payment and invoicing information eventually came, but I had to dig for its meaning and timing. To the system’s credit, when I reached out for telephonic support, they were polite and tried to clarify some confusion. Still, the lack of clear upfront guidance meant I was left to guess more than I expected. The one part that stood out was actually the call with support — it was helpful enough to restore some confidence, even if overall the process felt patchy in guidance.