Support was clear in parts, but also left me confused
When I first tried using the calling tools and dialer, I appreciated that the support team was polite and responsive. They explained some steps pretty well, like how to integrate the database feature with the dialer, which helped me initially. However, the instructions were often vague or incomplete. For example, they briefly mentioned automatic updates but didn't clarify how these might affect my current workflow, which led to some disruptions. On the positive side, invoicing and payment procedures were relatively straightforward to follow. Yet, when I needed deeper assistance during onboarding, the support responses felt generic and sometimes contradictory, making me feel more frustrated rather than helped. The waiting times for telephonic support were reasonable, but the lack of precise explanations forced me to call multiple times. Overall, I can say that the communication had both good and bad sides: while the staff were courteous and tried to help, the clarity and detail of their explanations often left me unsure how to proceed efficiently with the software and training.