Sales support thoda acha tha, par help fir bhi chahiye hogi
Main soch raha tha ki sales team se baat karke sab smooth ho jayega, par thoda mixed experience raha. Pahle toh unhone product ke benefits ache se samjhaye, aur mujhe training aur database features ke baare mein clear information mili. Lekin jab payment aur invoicing ki baari aayi, toh confusion thodi hui, kyunki har agent ne thoda alag tareeke se bataya. Isse lagta hai ki mujhe aage bhi support lena padega jab naye updates ya tools use karna hoga. Phir bhi ye baat positive hai ki sales team basic queries achhi tarah handle kar sakti hai, jo mujhe comfort diya. Dubara kisi bhi process mein help lena padega zarur, lekin ab tak ki support kaafi average rahi. Mera maanna hai ki jitna bhi software promising hai, utna hi user education bhi zaroori hai. Agar agle baar bhi training aur onboarding itna thorough mile, toh help lena jyada mushkil nahi hoga. Dono ache aur mushkil aspect side by side hai isliye mixed feeling aa rahi hai.