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WFHI Reviews

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Based on all 3,84,054 published WFHI Reviews.

2,88,131 of 3,84,054 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Kya communication kaafi tha? Bilkul nahi

    Main toh soch rahi thi ki jab itna paise lagaugi, toh support aur communication full set milega. Lekin aapke saath mujhe lage ki zyada kuch toh main khud hi nikalungi. Jab training chal rahi thi, tab kaafi cheezein clarify karne padin, jo aapne pehle se explain nahi ki. Dialer ki settings ke liye aapka telephonic support milta raha, par woh bahut der se connect hota. Mujhe kafi baar database feature ko setup karte hue apne tareeke se samajhna pada, kyunki aap logon ne koi simple guide nahi diya. Automatic updates bhi silently hone lage, bina clear bataaye, toh ek do baar system crash kar gaya use ke dauran. Payment aur invoicing process theek tha, woh toh speedy rahi. Lekin overall mujhe laga ki zyada convenience ke liye mujhe zyada self-help karni padi aapki taraf se. Jab main support ke liye call karti toh har baar naye instructions dene hote, jo ki thoda frustrating tha. Service ka ek achha hissa toh tha, par lagta hai ki thoda support aur communication mein improve karna chahiye, tabhi customers ko zyada confidence milega aapse judi training aur software use karne mein.

    Ankita JoshiUttarakhand, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Unbelievable tarif support timing tha

    Woh din jab mujhe ek urgent software glitch solve karna tha, support ka timing bilkul clever tha. Main ek baar bhi wait nahi kar rahi thi, kyunki unhone mere working hours ke andar hi call liya aur resolve kar diya. Us moment mujhe surprisingly laga ki kitni achhi tarah ye system flexible hai actual work hours ke hisaab se. Usually toh lagta hai helpdesk thoda rigid hote hain, lekin yahan toh bilkul opposite feel hua. Baaki ke din thoda vague tha ki support check karne par kab available hoga, lekin jis waqt maine call kiya, sab kuch ekdum sahi tha. Ye baat mujhe impress kar gayi ki WFHI ne apne telephonic support ko itna realistically time-bound setup kiya hai. Is flexibility ne mere workflow me kaafi positive impact dala kyunki main bina interruption ke apna kaam chala payi. Overall, mujhe ye support hours ka arrangement kaafi achha laga aur definitely ye unexpected tha mere liye.

    Sushma DeshpandeHimachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support mein ek hi jagah par dikkat hui

    Yaar, overall support system kaafi disappointing laga mujhe. Ek baar jab main support team ko call kiya, toh unka response time bahut slow tha, aur baaki jitni bhi baar unse baat ki, sab bas vague hi tha. Wo mujhe samajh nahi paaye, ki mujhe kis tarah ka solution chahiye. Jab main unse poochta ki next time agar help chahiye toh kya woh jaldi mil jayegi, toh unhone koi clear jawab nahi diya. Mujhe laga support waale zyada help nahi kar paayenge, toh fir se waqt barbaad karne ka koi matlab nahi. Mujhe lagta hai ki onboarding mein clarity honi chahiye thi, par jab support team itna confused hai, toh main kya umeed karoon? Bas ek baar mein jo unka slow response tha, wahi sabse frustrating tha, baki baaki ki baaten toh bas incomplete lag rahi thi. Bahut disappointing experience raha.

    Sudhir SarafLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    honestly, not that easy to find stuff

    I was hoping I could quickly locate the info I needed from the training and onboarding but honestly I spent a lot of time clicking through menus and searching different sections. Support seemed a little slow to answer my questions too which didn’t help. On the bright side, the automatic updates did stay quiet and didn’t interrupt my workflow, so I'll give them that. Overall it was frustrating trying to set up the dialer and figure out how to use the database without clear directions or quicker support. They could definitely improve making the platform easier to navigate. For now, it feels like a bit of a maze and sometimes I wonder if I’m missing some steps.

    Omkar KanadeLadakh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support experience was very disappointing

    I tried using the telephonic support several times hoping to get quicker assistance with the setup and technical queries, but my experience was genuinely frustrating. First, the waiting time was longer compared to other services I have used before. When I finally got connected, the support representative struggled to understand my problem fully and seemed to read from a script rather than offering practical solutions. At one point, I had to explain the same issue multiple times as there was no continuity in the conversation. The updates were automatically pushed without clear information and it affected my usage, and I had to call support again only to get vague responses. I tried emailing too, but responses were delayed and not very helpful. Compared to my previous experiences with other companies’ support, this felt lesser organized and less customer-friendly. The sign-up and payment stages were easier to handle, but post-purchase assistance is crucial to me and this was a letdown. I expected clearer, faster communication and more empathic help but didn't get it.

    Usha SarinChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    socha tha support acha hoga but zyada nahi hua

    Maine support aur communication kaafi expect kiya tha par zyada madad nahi mili. Jyadatar cheezein mujhe khud hi samajhni padhi aur karni padhi without bahut zyada guidance. Telephonic help par kabhi kabhi delay hota tha aur jab main poochti to detailed samjhane me time lagta tha. Onboarding process mein bhi itna assistance nahi mila jitna socha tha, jo training ke baad software setup ke liye zaruri tha. Signs of improvement to the payment aur invoicing process theek the, koi major dikkat nahi thi wahan par. Database features kaafi handy hain, jo maine khud explore kiya. Automatic updates chalti rahi par update ke baad kabhi kabhi thodi confusion hoti thi ki kya naye functions hain. Agar dubara lena ho toh main sochungi, par shaayad support thoda improve ho tabhi baar le paungi. Overall, expectations se kam tha ye experience mere liye.

    Anjali GillAssam, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support was clear in parts, but also left me confused

    When I first tried using the calling tools and dialer, I appreciated that the support team was polite and responsive. They explained some steps pretty well, like how to integrate the database feature with the dialer, which helped me initially. However, the instructions were often vague or incomplete. For example, they briefly mentioned automatic updates but didn't clarify how these might affect my current workflow, which led to some disruptions. On the positive side, invoicing and payment procedures were relatively straightforward to follow. Yet, when I needed deeper assistance during onboarding, the support responses felt generic and sometimes contradictory, making me feel more frustrated rather than helped. The waiting times for telephonic support were reasonable, but the lack of precise explanations forced me to call multiple times. Overall, I can say that the communication had both good and bad sides: while the staff were courteous and tried to help, the clarity and detail of their explanations often left me unsure how to proceed efficiently with the software and training.

    Sandeep VaidyaAssam, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support Hours Matched Sometimes, But Often Missed

    I was hoping the telephonic support would be available during my working hours, but it didn’t really align with my schedule. Sometimes when I tried to call for help, the lines were busy or the team was offline, which was frustrating since I needed guidance urgently. The software itself seemed promising, but without consistent support access, it got difficult to resolve issues quickly. The wording on the dashboard and labels weren’t always intuitive either, which meant I relied on support quite a bit. When I did manage to reach someone, they were polite but not always able to provide clear solutions. It feels like the support setup is good for those working within standard hours, but for someone like me with a different timetable, it missed the mark. The onboarding training was helpful at first, but when new problems popped up later, I couldn’t easily get timely assistance. The invoicing process was fine and clearly laid out, at least. Overall, the combination of mismatch in support hours and unclear label wording left me feeling unsupported and frustrated with the experience.

    Bhavana BadamiMizoram, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    support response mein thoda late tha

    Yaar, support team toh kaafi helpful thi jab maine phone kiya tha, they generally responded with polite answers and tried to sort out the issue. Par ek baar jab mera dialer ne glitch kia, toh support se connect hone mein thoda zyada time lag gaya, jo thoda frustrate karne wala tha. Normally, woh quickly reply karte the aur call karte rahe jab tak mera problem solve nahi hota tha. Communication mein thoda delay tha during busy hours but overall interaction accha tha. Mujhe ye bhi achha laga ki training ke dauran unhone mujhe dheere dheere samjhaaya without rushing, jo helpful tha. Database features ko samajhne mein bhi kisi madad ki zarurat hoti toh woh available the. Mujhe lagta hai ki agar thoda fast response system hota, toh zyada acha hota par haan, unka attitude friendly tha free of stress. Main definitely use karta rahunga aur recommend bhi kar sakta hoon, bas support mein thoda speed badhaye toh perfect hoga.

    Jagdish BiswasArunachal Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    jo log jaldi help chahte hain, yeh unke liye nahi hai

    Maine support team se baat ki aur paya ki response thik tha, matlab na bohot fast tha na bohot slow. Jab maine unke dialer aur calling tools ko use kiya tha, toh minor issues aaye jo unhone samay se theek kiye, lekin aapko thoda patience rakhna padega. Jo log turant solutions chahte hain, unke liye ye service kam suit karegi kyunki kabhi kabhi ek do ghante ka intezar karna pad sakta hai. Training aur onboarding flow bhi clearly bataya jata hai, jisse samjhne mein asaani hoti hai. Automatic updates batch-wise aate hain jo ki generally smooth hote hain, koii dang se interruption nahi hota. Support se baat karna koi mushkil kaam nahi tha, lekin agar aap jyada immediate answers chahte hain toh aapko thoda struggle karna padega. Mujhe lagta hai ki agar aap thoda ruk kar kaam kar sakte hain toh ye support theek hai, lekin agar koi emergency solution chahiye toh shayad thoda der ho jayegi help milne mein.

    Tanuja BhaveArunachal Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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