Kya communication kaafi tha? Bilkul nahi
Main toh soch rahi thi ki jab itna paise lagaugi, toh support aur communication full set milega. Lekin aapke saath mujhe lage ki zyada kuch toh main khud hi nikalungi. Jab training chal rahi thi, tab kaafi cheezein clarify karne padin, jo aapne pehle se explain nahi ki. Dialer ki settings ke liye aapka telephonic support milta raha, par woh bahut der se connect hota. Mujhe kafi baar database feature ko setup karte hue apne tareeke se samajhna pada, kyunki aap logon ne koi simple guide nahi diya. Automatic updates bhi silently hone lage, bina clear bataaye, toh ek do baar system crash kar gaya use ke dauran. Payment aur invoicing process theek tha, woh toh speedy rahi. Lekin overall mujhe laga ki zyada convenience ke liye mujhe zyada self-help karni padi aapki taraf se. Jab main support ke liye call karti toh har baar naye instructions dene hote, jo ki thoda frustrating tha. Service ka ek achha hissa toh tha, par lagta hai ki thoda support aur communication mein improve karna chahiye, tabhi customers ko zyada confidence milega aapse judi training aur software use karne mein.