Support Hours Matched Sometimes, But Often Missed
I was hoping the telephonic support would be available during my working hours, but it didn’t really align with my schedule. Sometimes when I tried to call for help, the lines were busy or the team was offline, which was frustrating since I needed guidance urgently. The software itself seemed promising, but without consistent support access, it got difficult to resolve issues quickly. The wording on the dashboard and labels weren’t always intuitive either, which meant I relied on support quite a bit. When I did manage to reach someone, they were polite but not always able to provide clear solutions. It feels like the support setup is good for those working within standard hours, but for someone like me with a different timetable, it missed the mark. The onboarding training was helpful at first, but when new problems popped up later, I couldn’t easily get timely assistance. The invoicing process was fine and clearly laid out, at least. Overall, the combination of mismatch in support hours and unclear label wording left me feeling unsupported and frustrated with the experience.