Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,753 published WFHI Reviews.

2,90,859 of 3,87,753 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,086 matching

Back to the start of the list
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup was straightforward but ongoing support took me by surprise

    I expected the initial setup to be the most challenging part, and that was true to an extent. The onboarding training was fairly standard and the software interface guided me through signing up and managing the database fairly well. However, I hadn't anticipated how much ongoing support I would require after setup. Telephonic assistance was necessary more than I thought it would be to handle updates and troubleshoot dialer issues. The support team was responsive, which helped. The automatic updates introduced some useful improvements but also caused occasional confusion that required extra help. Payment processing and invoicing matched my expectations and went smoothly with no surprises. In summary, while setup was as I expected, I found the regular support I needed was higher than anticipated, though overall manageable.

    Sonal KonarManipur, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Expected faster support connection, lacked quick responses

    I was counting on the telephonic support to be quick and match the promises made before purchasing the software. Unfortunately, my experience did not align well with those expectations. It took several attempts to reach someone who could help me with the database feature, which was frustrating when trying to implement it during a busy workweek. The support staff was polite but seemed overwhelmed and unable to provide immediate solutions, which was disappointing. On the positive side, the automatic updates were well timed and didn’t disrupt my workflow. But overall, the communication and support process felt slower than I had expected, especially given the onboarding flow's smoothness. I wish there was a more responsive line or priority assistance that kicked in faster. This delay was the one major reservation I had with the service, as it slowed down my confidence in managing remote workflows efficiently.

    Shantanu MenonLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    support ki speed sahi thi par shayad har kisi ko suit na kare

    Mai bola sakta hu ki support team se baat karna kaafi easy tha lekin thoda inconsistent laga mere liye. Jab mujhe thodi technical help chahiye thi dialer use karne me toh mujhe sahi jawab mile lekin uske baad database related query me thodi der lag gayi. Last me confidence jo mila wo thik tha, par ye sab experience har kisi ke liye same nahi rahega. Agar aap thoda technical background rakhte hain to shayad ye support aapke liye theek rahe, nahi toh thoda frustrated bhi ho sakte hain. Mujhe laga ki company ki taraf se jo telephonic support mila wo theek tha but har question pe turant response milna chahiye. Overall mix feeling thi.

    Manoj MalhotraKerala, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was not wahi expect kiya tha

    Mai soch raha tha support se mujhe jaldi help milegi par mera experience kuch aur hi tha. Jo queries thi, unka jawab dhundhna mushkil tha aur jab call kiya toh kabhi kabhi samajh nahi aata tha ki kon kis baat par baat kar raha hai. Telephonic support mein clarity nahi thi. Jo information mai chah raha tha wo complex tarifion ke beech kho gayi. Bahut baar mujhe lagta ki support team ke sath communication mein delay tha aur wo immediate solution nahi dena chahte. Software updates bhi kabhi kabhi problems create karte hain aur jab support ko point kiya toh sirf generic replies milte hain, which was frustrating. Overall mujhe lagta hai kaafi improvement ki zaroorat hai in support aur communication mein, otherwise yeh tool apne potential full use nahi kar pata hai.

    Bhavesh ParekhPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support hours totally incompatible, frustrating experience

    My experience with the telephonic support for this software was quite disappointing largely because their support hours did not align with the hours I generally work. I often found myself needing assistance during the evenings when their helpline was unavailable. This made resolving issues very difficult and caused significant delays in my workflow. I had to wait until the next day to get any response, which was not practical given the time-sensitive nature of some tasks I was handling. The sign-up process itself was relatively smooth, but once I faced complications using the dialer and database features after hours, it felt like I was on my own. Automatic updates did not seem to cause issues, but the lack of timely support overshadowed those positives. Overall, the experience felt frustrating and unsatisfactory because it seemed designed without considering varied user schedules. I expected a more flexible support model that could accommodate users who are not bound to traditional office hours, which would have made a big difference in usability and confidence.

    Nirali SardesaiSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    It took a while for support explanations to become clear

    When I reached out for support, the responses I received were helpful but not always very clear right away. Sometimes the explanations were a bit technical and I had to ask follow-up questions. That made the process longer than I expected initially, causing some frustration. However, the team was fairly patient and eventually the points sank in. The combination of spoken instructions over the phone and written guides helped me grasp the key parts of the software and the dialer tool. In the end, I felt somewhat confident in using the system, but it took time. It would have been better if the initial explanations were simpler, as the waiting and back-and-forth did slow me down considerably during the first week.

    Pranav AhujaMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support covered my working hours effectively and without delay

    One aspect that particularly impressed me was how well the telephonic support aligned with my actual work hours. I typically operate in a flexible remote setup, and the WFHI support team was available during the key times I needed assistance. This minimized downtime and made the training and onboarding process more efficient. The clarity in communication when handling my inquiries about the software and dialer features was consistent throughout. Moreover, the sign-up and invoicing processes were handled professionally, with timely updates and no unexpected issues. The automatic updates to the software occurred mostly outside my active hours, which prevented any disruption. Overall, the support experience was reliable and well-suited to a remote work schedule like mine, facilitating a smooth adoption of the tools and training without forcing me to adjust my working times.

    Akhil ShuklaJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support kaafi disappointing rahi

    Main kaafi waqt se WFHI ke software aur support ka use kar rahi thi, aur honestly bolun toh main kaafi thakki hui hoon is experience se. Pehle toh lagta tha ki support thoda theek hai, response time tha manageable, lekin jo din bhar ke kaam karne mein mila, usmein toh kaafi problem hui. Dialer mein bugs aate the jo baar baar call lagane mein dikkat dete. Database feature ko sync karwana mushkil hota hai, updates ke baad kai baar settings reset ho jati thi. Jab mauka mila support team ko phone karne ka, toh help milna mushkil tha. Phone par baatein samajhne mein unka approach zyada helpful nahi lagta. Kabhi kabhi lagta hai ki woh samajhne ki koshish karte hain, lekin resolve karna mushkil hota hai. Shaayad onboarding ke time pe training zyada achhi hoti toh mujhe asaani hoti. Sign-up process mujhe thoda theek laga tha, billing aur payments mein koi khaas problem nahi aayi. Par overall communication genuine thoda weak lagti rahi. Agar product main chhota sa change kar dete, shayad behtari aati, par mujhe lagta hai ki WFHI is mamle mein abhi kaafi peeche hai. Main toh expect nahi karti aage bhi zyada help milne ki, itna experience ke baad main thodi si hari hui hoon is sab cheezon se, toh khud hi handle karungi.

    Uma JoshiPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Consistent support as expected, day after day

    I expected the telephonic support to be fairly reliable, and that’s exactly what I got after the initial onboarding. The support team consistently responded within a reasonable time frame and the representatives were generally clear in communicating solutions for day-to-day issues that arose. There wasn't a big learning curve to get used to their style, which made troubleshooting on the fly more manageable. I did anticipate some delays or misunderstandings, but overall, the communication was straightforward and effective, which aligned well with my expectations. The priority assistance feature worked regularly without noticeable disruption, providing peace of mind during critical times. While support didn’t always address every small niggle perfectly, it was good enough to keep things moving without major interruptions or frustrations.

    Vishakha PandeyLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Lag gaya pura process, frustrating laga

    You need to seriously rethink how your support and communication works. From the time I signed up, it felt like the wheels were turning very slowly. The onboarding process took way too long to get moving, and every step required waiting or chasing for information. Jab main dialer use karne ko ready tha, tab bhi technical details clear nahi thi, aur support ko baat karne mein unnecessary delay hua. Calling tools aur database setup ke liye jab maine telephonic assistance manga, toh feedback milne mein der hui. Har baar lagta tha ki mera time waste ho raha hai, aur software ke updates bhi irregular the, jo thoda aur irritation badhate the. Mujhe lagta hai ki agar aap apne communication flow improve karoge toh naye users ke liye experience better hoga. Abhi ke liye, poora system bahut slow aur frustrating lag raha hai, jo definitely expect nahi karta tha.

    Narendra AcharyaNagaland, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy