Support kaafi disappointing rahi
Main kaafi waqt se WFHI ke software aur support ka use kar rahi thi, aur honestly bolun toh main kaafi thakki hui hoon is experience se. Pehle toh lagta tha ki support thoda theek hai, response time tha manageable, lekin jo din bhar ke kaam karne mein mila, usmein toh kaafi problem hui. Dialer mein bugs aate the jo baar baar call lagane mein dikkat dete. Database feature ko sync karwana mushkil hota hai, updates ke baad kai baar settings reset ho jati thi. Jab mauka mila support team ko phone karne ka, toh help milna mushkil tha. Phone par baatein samajhne mein unka approach zyada helpful nahi lagta. Kabhi kabhi lagta hai ki woh samajhne ki koshish karte hain, lekin resolve karna mushkil hota hai. Shaayad onboarding ke time pe training zyada achhi hoti toh mujhe asaani hoti. Sign-up process mujhe thoda theek laga tha, billing aur payments mein koi khaas problem nahi aayi. Par overall communication genuine thoda weak lagti rahi. Agar product main chhota sa change kar dete, shayad behtari aati, par mujhe lagta hai ki WFHI is mamle mein abhi kaafi peeche hai. Main toh expect nahi karti aage bhi zyada help milne ki, itna experience ke baad main thodi si hari hui hoon is sab cheezon se, toh khud hi handle karungi.