3 out of 53 of 5Verified customerSupport and communication
It took a while for support explanations to become clear
When I reached out for support, the responses I received were helpful but not always very clear right away. Sometimes the explanations were a bit technical and I had to ask follow-up questions. That made the process longer than I expected initially, causing some frustration. However, the team was fairly patient and eventually the points sank in. The combination of spoken instructions over the phone and written guides helped me grasp the key parts of the software and the dialer tool. In the end, I felt somewhat confident in using the system, but it took time. It would have been better if the initial explanations were simpler, as the waiting and back-and-forth did slow me down considerably during the first week.