Support hours totally incompatible, frustrating experience
My experience with the telephonic support for this software was quite disappointing largely because their support hours did not align with the hours I generally work. I often found myself needing assistance during the evenings when their helpline was unavailable. This made resolving issues very difficult and caused significant delays in my workflow. I had to wait until the next day to get any response, which was not practical given the time-sensitive nature of some tasks I was handling. The sign-up process itself was relatively smooth, but once I faced complications using the dialer and database features after hours, it felt like I was on my own. Automatic updates did not seem to cause issues, but the lack of timely support overshadowed those positives. Overall, the experience felt frustrating and unsatisfactory because it seemed designed without considering varied user schedules. I expected a more flexible support model that could accommodate users who are not bound to traditional office hours, which would have made a big difference in usability and confidence.