Expected faster support connection, lacked quick responses
I was counting on the telephonic support to be quick and match the promises made before purchasing the software. Unfortunately, my experience did not align well with those expectations. It took several attempts to reach someone who could help me with the database feature, which was frustrating when trying to implement it during a busy workweek. The support staff was polite but seemed overwhelmed and unable to provide immediate solutions, which was disappointing. On the positive side, the automatic updates were well timed and didn’t disrupt my workflow. But overall, the communication and support process felt slower than I had expected, especially given the onboarding flow's smoothness. I wish there was a more responsive line or priority assistance that kicked in faster. This delay was the one major reservation I had with the service, as it slowed down my confidence in managing remote workflows efficiently.