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Based on all 3,84,114 published WFHI Reviews.

2,88,182 of 3,84,114 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Unverified experienceSupport and communication

    How you'd honestly summarize the support

    Honestly, I was a bit cautious about how supportive you'd be during the onboarding phase, but you genuinely lived up to what I expected. The telephonic support was not just reactive but proactive, which is not something you find everywhere. The way your team explained the dialer setup and the training workflows was very clear and felt like speaking to someone who truly understands remote work software. It was refreshing to see automatic updates roll out smoothly without interrupting my use. Sometimes with software, you wait forever for someone to pick up or respond, but your priority assistance really felt like it was timely and efficient. I appreciated this especially during the first few days when I was adjusting the database to fit my workflows. Overall, it didn't just match my expectations. The reality of your support and communication setup was reassuring enough that I feel I can depend on you going forward. This is how I'd tell a friend what to expect.

    Akhil RathiKarnataka, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Expected more from support, got less

    I had expected that once I signed up, the support team would guide me through most of the setup process with clear instructions and direct assistance. Unfortunately, that was not what happened. Much of the configuration, especially relating to the dialer and database features, I had to figure out by trial and error. The telephonic support sessions felt generic and sometimes left me more confused because they assumed a higher base level of knowledge than I had. The automatic updates did not seem to help streamline anything for me, as I wasn't sure what changes had been made or how to adapt. The sign-up and invoice details were as expected, but the onboarding and training lacked the clarity I hoped for. Overall, what I expected was quite a smooth guided process, but instead it turned out to be a more independent struggle to understand the software thoroughly.

    Sudhir NadkarniTamil Nadu, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support tha okay, par wait aur repeat thoda zyada hua

    Yaar, main bas itna kehna chahti hoon ki support se baat karte waqt kabhi kabhi toh lagta tha ki kya main same baat baar baar repeat kar rahi hoon. Like, maine already ek bada issue report kiya tha aur fir jab call aaya toh une wahi poocha fir se, ki 'Did you try rebooting your dialer?' Seriously, thodi patience chahiye thi dono taraf. Wait karna bhi kabhi kabhi zyada hota tha, especially jab database se related problem raise karni thi. Lekin haan, jab finally kisi ne solution diya toh maine socha ki oh, yeh toh sahi laga. Overall, mujhe lagta hai ki communication okay thi, par thodi efficiency zyada hoti toh best hota. Training sessions aur onboarding toh acchi thi, aur invoicing process bhi fast hua tha, bas support thoda slow lag raha tha kabhi kabhi. Aise days hota hai jab tum bas chill karna chahte ho, par baar baar question ka answer dena padta hai, waha asli frustration hoti hai. Par haan, system reliable hai aur dialer bhi consistent kaam karta hai, toh sab milakar main kehna chahti hoon, 'Support okay hi tha, par thoda zyada wait aur repeat tha'.

    Mansi ZachariahAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    End-to-end experience frustrating; explanations felt unclear and exhausting

    I have tried multiple times to get the support team of this software to clearly explain the steps needed to effectively use their platform, but it has been an utterly frustrating experience. Each time I reached out via phone calls, the explanations felt rushed and often unclear, leaving me more confused than when I started. The onboarding instructions did not make sense in practice, and automatic updates changed features without adequate warning or information. The billing and payment process was another complicated section—while the invoice was sent, the breakdown was not easy to understand, and follow-up calls to support yielded vague answers. Despite repeated attempts to clarify, I was consistently passed from one representative to another without resolution. The dialer and database tools did not perform as expected, frequently causing interruptions in my workflow. Overall, the communication lacked patience and clarity, leading me to feel weary of trying to make progress. The whole journey with their support felt like a loop of unclear guidance and incomplete answers, making me question the usability of this software for someone like me. I wanted straightforward help but instead felt drained by the entire setup and usage process. These issues have made me reluctant to continue with this product.

    Vishakha Mukesh GokhaleUttar Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Would use support again despite minor frustrations

    During my use of the software, a few issues arose that required contacting telephonic support. The support team was responsive and courteous, which I appreciated. They listened attentively and attempted to resolve my problem, although resolution took longer than expected. Occasionally, I had to repeat details as the call was transferred between agents, which was frustrating and could have been handled more efficiently. Despite this, the overall communication was professional and informative. I am inclined to use their support again if further issues occur since the agents were helpful and patient. This small hiccup in handling did not overshadow the positive attitude of the support staff during my experience.

    Bhavana Atul ChhabraPuducherry, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Setup process took far longer than promised

    I found the entire setup process unnecessarily complicated and time-consuming, which was quite frustrating. The instructions were vague and often contradictory, leaving me confused about how to properly configure the calling tools and database features. Despite reaching out multiple times, the telephonic support was slow and unclear in their explanations, causing further delays. It felt like I was left to figure out key functionalities largely on my own. The lack of precise guidance also extended to the invoicing and payment stages, which took much longer than expected to resolve. This poor communication and delay meant I wasted significant hours trying to get the software operational, which impacted my overall confidence in the service.

    Aditi Tejal BediAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Expected straightforward support but got confusing labels instead

    I was looking forward to clear and easy to understand communication from the support team, especially regarding how to troubleshoot issues with the software and the calling dialer. Unfortunately, my actual experience fell short of this. The labels used within the software and the support documentation were often vague or misleading. For example, several status messages in the database feature were either poorly named or inconsistent, which caused me repeated confusion. When I contacted support, their explanations frequently used the same unclear terminology without making things simpler. Because of this, I ended up wasting a lot of time just trying to interpret what was meant by certain terms. I expected a more straightforward approach that would help me resolve questions without getting lost in jargon. The invoicing and payments system was fine, but the communication about support was not helpful and far from what I had hoped for. Overall, the mismatch between expectations and reality here was quite disappointing.

    Suresh DalviGujarat, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was a big effort with lot of back and forth

    I found the ongoing support and communication to be quite frustrating overall. The initial setup required a lot of one-off instruction, which was somewhat helpful, but as I proceeded, the continued support didn't seem as proactive as I expected. There were delays in responses and considerable waiting times when I needed immediate assistance, which made me regret relying on telephonic support alone. Despite some positive interactions, the overall experience felt like I was repeatedly explaining my issue instead of getting a straightforward resolution. One small reservation I have is that the setup instructions could have been clearer from the start to reduce this back and forth. Honestly, I don't think I would rely heavily on the support again considering how much effort it took to get basic guidance. It did not meet my expectations and left me quite disappointed.

    Smita RajanChhattisgarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    frustrated waiting but some support was helpful

    I had a mixed experience with the telephonic support which led to some frustration. Initially, I waited quite a while on the line before someone picked up. When I finally connected, the staff asked me to repeat details multiple times which was slightly irritating. However, the person eventually understood my problem and provided clear instructions that helped me move forward. The communication was slow but polite throughout, and I appreciated the effort to assist. Database setup and dialer configuration took longer than expected due to these pauses in communication. Payment and invoicing were straightforward at least, which avoided more stress. Overall, I would say the whole support experience felt sluggish and repetitive yet partially effective in resolving core issues.

    Deepak BalanUttar Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support se baat karni thi but help nahi mili

    Maine support ko call kiya jab dialer mein problem aaya, par response slow tha. Bahut baar issue batane ke baad bhi solution samajh nahi aaya. Training mein jo bataya tha, usse zyada madad nahi mili. Last mein mujhe laga ki wo log apni taraf se koi koshish zyada nahi kar rahe. Confidence bilkul nahi bana mere ko ki problem jaldi solve hogi. Overall, support experience mere liye disappointing raha kyunki baar baar same baatein repeat karni padi aur communication clear nahi thi.

    Adnan BorkarDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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