End-to-end experience frustrating; explanations felt unclear and exhausting
I have tried multiple times to get the support team of this software to clearly explain the steps needed to effectively use their platform, but it has been an utterly frustrating experience. Each time I reached out via phone calls, the explanations felt rushed and often unclear, leaving me more confused than when I started. The onboarding instructions did not make sense in practice, and automatic updates changed features without adequate warning or information. The billing and payment process was another complicated section—while the invoice was sent, the breakdown was not easy to understand, and follow-up calls to support yielded vague answers. Despite repeated attempts to clarify, I was consistently passed from one representative to another without resolution. The dialer and database tools did not perform as expected, frequently causing interruptions in my workflow. Overall, the communication lacked patience and clarity, leading me to feel weary of trying to make progress. The whole journey with their support felt like a loop of unclear guidance and incomplete answers, making me question the usability of this software for someone like me. I wanted straightforward help but instead felt drained by the entire setup and usage process. These issues have made me reluctant to continue with this product.