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WFHI review

Support was a big effort with lot of back and forth

1 out of 51 of 5Verified purchaseSupport and communication

Support was a big effort with lot of back and forth

I found the ongoing support and communication to be quite frustrating overall. The initial setup required a lot of one-off instruction, which was somewhat helpful, but as I proceeded, the continued support didn't seem as proactive as I expected. There were delays in responses and considerable waiting times when I needed immediate assistance, which made me regret relying on telephonic support alone. Despite some positive interactions, the overall experience felt like I was repeatedly explaining my issue instead of getting a straightforward resolution. One small reservation I have is that the setup instructions could have been clearer from the start to reduce this back and forth. Honestly, I don't think I would rely heavily on the support again considering how much effort it took to get basic guidance. It did not meet my expectations and left me quite disappointed.

Smita RajanChhattisgarh, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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