Expected more from support, got less
I had expected that once I signed up, the support team would guide me through most of the setup process with clear instructions and direct assistance. Unfortunately, that was not what happened. Much of the configuration, especially relating to the dialer and database features, I had to figure out by trial and error. The telephonic support sessions felt generic and sometimes left me more confused because they assumed a higher base level of knowledge than I had. The automatic updates did not seem to help streamline anything for me, as I wasn't sure what changes had been made or how to adapt. The sign-up and invoice details were as expected, but the onboarding and training lacked the clarity I hoped for. Overall, what I expected was quite a smooth guided process, but instead it turned out to be a more independent struggle to understand the software thoroughly.