frustrated waiting but some support was helpful
I had a mixed experience with the telephonic support which led to some frustration. Initially, I waited quite a while on the line before someone picked up. When I finally connected, the staff asked me to repeat details multiple times which was slightly irritating. However, the person eventually understood my problem and provided clear instructions that helped me move forward. The communication was slow but polite throughout, and I appreciated the effort to assist. Database setup and dialer configuration took longer than expected due to these pauses in communication. Payment and invoicing were straightforward at least, which avoided more stress. Overall, I would say the whole support experience felt sluggish and repetitive yet partially effective in resolving core issues.