Expected straightforward support but got confusing labels instead
I was looking forward to clear and easy to understand communication from the support team, especially regarding how to troubleshoot issues with the software and the calling dialer. Unfortunately, my actual experience fell short of this. The labels used within the software and the support documentation were often vague or misleading. For example, several status messages in the database feature were either poorly named or inconsistent, which caused me repeated confusion. When I contacted support, their explanations frequently used the same unclear terminology without making things simpler. Because of this, I ended up wasting a lot of time just trying to interpret what was meant by certain terms. I expected a more straightforward approach that would help me resolve questions without getting lost in jargon. The invoicing and payments system was fine, but the communication about support was not helpful and far from what I had hoped for. Overall, the mismatch between expectations and reality here was quite disappointing.