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Based on all 3,85,529 published WFHI Reviews.

2,89,241 of 3,85,529 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified customerSupport and communication

    Frustration ho rahi thi with their steps order

    Seriously, main itna confuse ho gayi thi jab main support team ko call kiya tha, because unhone jo steps diye the onboarding mein, wo bilkul sensible order mein nahi the. Pehle mujhe laga ki main apne workflow ke liye sahi tarah se setup kar paungi, par phir pata chala ki jo training modules diye gaye hain wo confusing the. Har baar jab main samajhne ki koshish karti thi ki next step kya hai, lagta tha ki steps ulte seedhe hain. Mujhe support se baat karte hue kaafi time waste hua, kyunki koi clear guidance nahi thi on how to use dialer properly ya database feature kaise integrate karna hai. Shayad unka software toh acha hai, but process ko itna unnecessarily complicated banana samajh nahi aaya mujhe. Abhi bhi soch rahi hoon ki kya main sahi tarah se able hoongi isse efficiently use karne mein, kyunki itna loose communication ne meri productivity ko hi impact kiya hai.

    Kanika IngleRajasthan, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Ended up feeling more confident about usage

    Initially, I wasn’t sure how well the support from WFHI would solve the issues I faced. I encountered a few obstacles during the invoicing process and needed to clarify certain steps about payment confirmation. The telephonic support was straightforward and they explained the procedures without overcomplicating things, which I found helpful. However, some updates to the software led to minor glitches with the database feature that weren’t resolved immediately, and that detracted from my experience a little. By the end of several support calls, I had managed to understand the full workflow and felt confident about navigating the system on my own. Ultimately, the combination of automated processes and human assistance struck a balance, though there were moments when I wished fixes arrived a bit quicker. Still, I would say I now feel able to handle the training and use the calling tools reliably.

    Namita GuptaDelhi, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Would not try support again due to lack of real solutions

    I faced some serious issues during the setup phase where the calling dialer kept disconnecting randomly. I contacted the telephonic support expecting a fix or at least some workaround. Unfortunately, the response was slow and did not resolve the problem effectively. Each time I called, I ended up explaining the situation again and waiting for escalation that never materialized. This repetitive back and forth wasted my time and did not solve anything. Despite several attempts, the issue persisted throughout and because of that, I would hesitate to rely on their support team again for crucial problems.

    Gunjan PrabhuChandigarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Really impressed: no endless holds with support

    I was pleasantly surprised by how smoothly the support process went. From the moment I reached out, the wait times were minimal and I wasn't passed around between different agents. They listened carefully to my issues with the calling tools and dialer and quickly offered clear solutions. Unlike other services where I’ve had to repeat myself multiple times, here the agents remembered the details of my case which made the whole experience far less frustrating. Even during the onboarding training, the support team was proactive and telephonic assistance was prompt. The invoicing and payment process was transparent, quick, and without any glitches. Overall, I feel the minimal waiting and absence of repetitive explanations really improved my confidence in the software and its support.

    Sagar SenguptaTelangana, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Time to get started was longer than expected

    You know, I really expected to get everything set up quickly but you made me wait quite a bit before I could actually begin using the software. Your support team was slow to respond, which was frustrating because I had basic questions about the invoicing and dialer setup. The communication wasn’t very clear either, which just added to the delay. I do appreciate that once things finally got rolling, the calling tools worked alright. But honestly, you need to speed up the onboarding process and provide clearer guidance if you want better customer satisfaction from the start.

    Yamini RaoHaryana, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    support system thoda zyada confusing nikla, madad kam mili

    Main ne jab WFHI ke software aur training li toh mujhe laga hoga ki support system kaafi friendly aur helpful hoga, lekin asli mein mujhe thoda disappointment hua. Pehle toh mujhe sab chiz apne aap samajhni padi, kyunki documentation thoda incomplete tha. Support team se kuch baar baat ki, wo helpful toh the par wait time kaafi lamba tha aur unka jawab kuch limits ke andar hi tha. Mujhe laga ki mujhe adhik detailed guidance milegi jab dialer ya database feature mein dikkat aaye, lekin bohot zyada cheezein mujhe khud se karni padin ya khud se find out karna pada. Jo telephonic support tha, wo kabhi kabhi disconnect ho jata tha, ya koi caller id details capture nahi hote the, jiski wajah se frustration hui. Onboarding flow mein thodi clarity chahiye thi. Mujhe samajh mein aaya ki product accha hai but support system ki wajah se kaafi problems hui mere liye. Thoda zyada effort aur detailed help milna chahiye tha takki main jaldi se kaam kar sakti.

    Prerna RathoreHaryana, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support not as helpful compared to before

    Compared to other remote workflow software providers I have used, the support communication here was less effective overall. The response time sometimes felt slow and the explanations given did not always fully clarify my queries. While the software itself feels modern enough, I often found myself needing to repeat explanations or ask multiple times for instructions. Previously, I had helpdesk support that was more patient and interactive, which made troubleshooting easier. On the plus side, the automated update system seems reliable and smooth, so at least no major issues came from that. Still, I expected a higher standard of communication based on what I've experienced before in similar services.

    Hiral Ritika ChandraLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Clear communication was hit and miss, some help but much confusion

    While the support team did provide useful assistance at certain points, I found that the clarity in their explanations was inconsistent. On the one hand, when I first reached out for help with the dialer setup, the instructions were fairly straightforward, and the representative patiently guided me through the necessary steps over the phone. However, at other times, particularly regarding database functionalities and software updates, the explanations felt vague and left me more confused than helped. This inconsistency made it difficult to depend fully on support when urgent matters arose. I did appreciate the professionalism displayed during the calls and the fact that they made themselves available for telephonic support, which was better than email-only options some other platforms offer. Yet, the lack of consistent clarity in communication reduced my overall confidence. For future improvement, clearer step-by-step guides and more precise support dialogue would be beneficial so that users can navigate the platform with greater ease and less frustration.

    Kanika ChhabraSikkim, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    You really have to put in the effort, but I felt supported

    When I first started with your software and training, I wasn’t too sure how smoothly everything would go. Right from signing up, I found the dashboard a bit intimidating, and there were moments I thought I might give up. However, your team’s telephonic support really made a difference — each call reassured me that there was help ready, so I felt encouraged to keep going. The call tools and dialer required some patience to learn, and the ongoing updates sometimes changed things unexpectedly, but you always explained them clearly. I spent good hours on the onboarding training, but by the end, I felt genuinely confident to use all the features effectively. It definitely took effort, but your support and the regular updates kept me in the loop and helped me feel ready to handle my remote work setup with more ease.

    Afreen ParekhPunjab, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Order bilkul samajh nahi aaya

    Socha tha ki onboarding flow wala software simple hoga, but mujhe laga steps itne clear nahin the aur kab kaunsa action lena hai, uska koi proper sequence samajh nahi aaya. Jo call tools aur dialer diye jaate hain, wo thode confusing lagte hain kyunki sometimes instructions aise diye jaate the jaise maine sab pehle kar liya ho. Support team se baat karne ki koshish ki, par lagta hai unka process bhi usual support jaisa hi tha, kisi tarah ka specific guidance nahi mili mujhe jo stepwise samjha sake ki kya karna hai next. Jo mujhe acha laga, wo tha ki database feature thoda organised tha aur automatic updates ne jo naye features laaye, wo kabhi kabhi useful lage. Par overall mujhe laga ki communication aur step order mein consistency ki kami thi. Shayad mera expectation zyada tha, but mujhe lagta hai ki agar on-site ya kisi aur format mein hota toh zyada help mili hoti.

    Rakesh AggarwalAndhra Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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