support system thoda zyada confusing nikla, madad kam mili
Main ne jab WFHI ke software aur training li toh mujhe laga hoga ki support system kaafi friendly aur helpful hoga, lekin asli mein mujhe thoda disappointment hua. Pehle toh mujhe sab chiz apne aap samajhni padi, kyunki documentation thoda incomplete tha. Support team se kuch baar baat ki, wo helpful toh the par wait time kaafi lamba tha aur unka jawab kuch limits ke andar hi tha. Mujhe laga ki mujhe adhik detailed guidance milegi jab dialer ya database feature mein dikkat aaye, lekin bohot zyada cheezein mujhe khud se karni padin ya khud se find out karna pada. Jo telephonic support tha, wo kabhi kabhi disconnect ho jata tha, ya koi caller id details capture nahi hote the, jiski wajah se frustration hui. Onboarding flow mein thodi clarity chahiye thi. Mujhe samajh mein aaya ki product accha hai but support system ki wajah se kaafi problems hui mere liye. Thoda zyada effort aur detailed help milna chahiye tha takki main jaldi se kaam kar sakti.