2 out of 52 of 5Verified purchaseSupport and communication
Support not as helpful compared to before
Compared to other remote workflow software providers I have used, the support communication here was less effective overall. The response time sometimes felt slow and the explanations given did not always fully clarify my queries. While the software itself feels modern enough, I often found myself needing to repeat explanations or ask multiple times for instructions. Previously, I had helpdesk support that was more patient and interactive, which made troubleshooting easier. On the plus side, the automated update system seems reliable and smooth, so at least no major issues came from that. Still, I expected a higher standard of communication based on what I've experienced before in similar services.