Really impressed: no endless holds with support
I was pleasantly surprised by how smoothly the support process went. From the moment I reached out, the wait times were minimal and I wasn't passed around between different agents. They listened carefully to my issues with the calling tools and dialer and quickly offered clear solutions. Unlike other services where I’ve had to repeat myself multiple times, here the agents remembered the details of my case which made the whole experience far less frustrating. Even during the onboarding training, the support team was proactive and telephonic assistance was prompt. The invoicing and payment process was transparent, quick, and without any glitches. Overall, I feel the minimal waiting and absence of repetitive explanations really improved my confidence in the software and its support.