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WFHI Reviews

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4 out of 5

Based on all 3,86,005 published WFHI Reviews.

2,89,600 of 3,86,005 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support hours clash with my working times

    I found the telephonic support available from the system to be very limited due to the timing. The hours do not align with my actual work schedule, which made it frustrating when I needed help immediately during my working hours. I expected more flexibility or at least support that matched the busiest times I use the software. On the positive side, the updates to the software happen automatically and don’t disrupt workflow which is useful. However, without support at hours when I am active, I was often stuck with issues. The signup and payment process was straightforward and didn't pose any problems. But the disappointing support availability heavily impacts how effective I found the whole software experience. So, while certain aspects like invoicing and automated updates worked well, the poor timing of support overshadowed everything else. It’s not viable for my hours and needs some improvement.

    Meenakshi GhoshChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    I have tried multiple times to get help through their telephonic support but it’s honestly exhaustin

    I have tried multiple times to get help through their telephonic support but it’s honestly exhausting. The knowledge base and demos didn’t quite cover all the issues I was facing. Every call seemed to start with general info and it took several tries just to get someone to understand my specific problem. I did appreciate that the automatic updates happened without fuss, but that’s about the only bright spot here. Finding precise answers or clear solutions was a task, and frankly, I’m tired of going in circles. If you ask me, I’d say support is slow to respond in a way that actually helps you, which was frustrating after all the time I had already spent on setup.

    Ritika GhoshNagaland, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support ne ek cheez toh achhi ki

    Pehle soch raha tha ki support se baat kar ke problems jaldi solve ho jayengi, par wait zyada karna pada. Lekin jab finally baat hui, toh explanations kaafi clear thi, jo mujhe acha laga. Main toh thoda confused tha dialer ke usage mein jo pehle training mein cover nahi hua tha. Automatic updates system smooth karte dikh rahe hain, par mujhe lagta hai kuch cheezein thoda aur detailed honi chahiye thi onboarding mein. Support experience mix tha, company ne help di, par timely nahi. Thoda aur quick aur proactive hota toh even better lagta. Lekin overall, customer support ne ek cheez toh achhi ki - mujhe iska ek clear concept dene mein madad ki.

    Manas NadkarniDelhi, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Main toh support team se contact kar raha tha kyunki mujhe software ke dialer feature mein dikkat aa

    Main toh support team se contact kar raha tha kyunki mujhe software ke dialer feature mein dikkat aa rahi thi. Pehle 2 din tak response mili hi nahi aur jab finally call connect hua, toh woh bhi adhura samadhan mila. Unhone kaha ki automatic updates se shayad problem solve ho jayegi, lekin updates ke baad bhi dialer kaam nahi kar raha tha. Onboarding process thoda confusing tha, aur training sessions mein bhi wo topic clear nahi hua tha. Support ke calls mein patience rakhna padta tha par disappoint hua main kyunki unka communication clear nahi tha. Billing ya payment process ke bare mein poochne par bhi delay hua, matlab overall mujhe bahut frustrated feel hua. Koshish ki thi ki product samajh jaun, par jab support hi kisse helpful na ho toh samasya badh jaati hai. Software ke kuch features ache hain, magar support system ke bina unka fayda uthana mushkil tha mere liye. Main paas aage bhi aise experience se bachna chahta hu.

    Chetan JoglekarChhattisgarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was okay, but might not suit those needing fast replies

    My experience with the support team has been mixed. When I reached out with general questions, the response was polite and helpful enough, but it sometimes took longer than I hoped to get back to me. For someone who prefers quick, immediate answers, this might be frustrating. The telephonic support was somewhat limited in the hours it was available, which meant arranging calls could be tricky. On the other hand, the onboarding material was clear, and the invoicing and payment processes were hassle-free and well laid out. The software itself worked reliably during my usage, and regular updates were applied without issue. If you are comfortable with a slower pace of communication and can plan accordingly, the service should be fine. However, if you expect rapid back-and-forth or urgent assistance, this setup might not meet those needs very well. Overall, I feel this could suit someone who values stability and clarity rather than immediacy.

    Leela NadkarniOdisha, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support se clarity mili, sabse acha tha patience

    Contact karte waqt mujhe laga ki support team ne mujhe achhi clarity di. Jo queries maine puchhi thi, unka jawab clearly aur calmly mila. Sabse jaada jo achha laga woh tha unki patience, kyunki mein baar baar repeat kar rahi thi apni problem ko. Discussions main wo jaldi se interrupt nahi karte they, isi wajah se confusion nahi badhi. Software ke features aur usage ko explain karte waqt, woh step-by-step samjhaate rahe. Bas ek jagah pe thoda technical language thi, jisme mujhe thoda samajhne mein waqt laga. Overall, experience warm tha aur mujhe laga ki mujhe help karne ke liye woh ready the, jo bahut important hai.

    Jyoti RaneAndhra Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support ka ek hissa sahi tha, baaki thoda disappointing laga

    Kabhi kabhi jab mujhe technical problem hui thi toh support ko call kiya tha, par response time expected se kaafi slow tha. Seeking help again lagta hai ki thoda frustrating hoga, kyunki issue samajhne me thoda confusing communication hua tha. Jo baat main appreciate karta hoon wo ye thi ki jo support person baat kar raha tha wo polite tha aur patience dikhaya, phir bhi solution bore consistent nahi tha. Main soch raha hoon ki agar koi problem phir aaye toh shayad dusre resources ya forums zyada useful sabit honge instead of waiting long on call. Wo ek good point tha ki telephonic support available tha, lekin overall flow itna effective nahi lag raha tha mere liye longer term support me. Dekhte hain agle baar kaisa hota hai, lekin ab tak experience mixed thoda disappointing raha.

    Pankaj NayakUttarakhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support samajh mein nahi aaya, sab khud hi karna pada

    Main pehle bhi bata chuki hoon ki support mein koi madad nahi thi. Jab phone uthaya to laga ki mujhe sab kuch khud se samajhna hoga, kyunki jitni baar bhi call kiya, har baar alag-alag jawab mile. Dialer aur database setup karne mein bhi guide karne ke bajaye bas kuch generic instructions diye gaye, jo kisi kaam ke nahi the. Training videos dekh kar bhi clear nahi hua ki steps sahi se kaise karna hai. Sign-up aur payment process thoda simple tha, lekin uske baad problem shuru ho gayi. Automatic updates se kabhi kabhi software slow ho jata tha, aur priorities assistance ke liye phone uthana bhi time waste lagta tha. Mujhe itna thakaan aa gaya tha ki soch rahi thi agar main ye sab khud hi na karti, toh shayad kuch behtar hota. Support team se consistency aur clarity ki bohot zaroorat hai. Asal mein main recommend nahi karungi agar aap chahte ho ki koi aapko smooth assistance de, warna sab ko apne dam par hi kaam chalana padega.

    Komal VarmaKerala, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    took way longer than i expected to get any support

    I had pretty high hopes for the telephonic support, thinking it would be quick and helpful. But honestly, it took way longer than I expected to get any kind of response. I kept waiting on hold multiple times and when I finally got through, the explanations were kind of vague and didn't really clear up my issues. Maybe the dialer tools themselves were fine, but that delay in communication really let me down. I understand things can get busy, but timely support was one of the main reasons I'd considered this software. Signing up and the payment process were okay by comparison; those steps were straightforward and normal which was the only plus here. Overall, it felt like the help I needed was always just out of reach. They definitely need to improve their support call handling and clarity when talking to customers. If the support was quicker and more on point, I might be more positive about the whole experience.

    Tara KothariTamil Nadu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Setup kaafi waqt leta hai, baar-baar explain karna padta hai

    Pehle baar jab support se setup karwana tha to bahut lamba waqt laga. Training ke dauran jo basics explain kiye, wo theek the, par jab practical use kiya toh phir se clarification lena padta tha. Lagta hai ki setup kaafi one-off nahi hai, balki continuous support ki zarurat hoti hai, especially jab features update ho rahe ho. Dialer aur database integration sahi se samajh nahi aaya bina regular follow-up ke. Mera experience yeh raha ki communication mein thoda time waste hota hai jo baar-baar same cheezein explain karni padti hain. Payment aur invoicing process koi major issue nahi tha, par support ki taraf se jo terms use kiye jaate hain, wo samajhna muskil karta hai. Overall, setup complete hone mein samay lagta hai aur wo bhi tab jab aap baar-baar unko contact karte hain. Isliye yeh thoda thakane wala process raha, par fir bhi software ki functionality ko samajhne ke liye ye zaruri hota hai ki aap patience rakhein aur support se lagatar contact mein rahen.

    Nivedita ChauhanMadhya Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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